Commercial Account Manager Tax & Trade (Spanish/English)

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

• Bachelor's degree in Business, Marketing, or related field
• 3-5 years' experience in account management or sales within the software or technology sector
• Proven record of overachievement against sales targets
• Strong understanding of AI, SaaS, and technology‑driven solutions
• Exceptional communication, negotiation, and presentation skills
• Experience with solution selling, strategic planning, and multi‑stakeholder engagement
• Proficiency in CRM and sales analytics platforms

• MBA or advanced business degree
• Experience in AI, ML, or data‑driven product environments
• Demonstrated success managing commercial or mid‑market accounts
• Proven ability to build and grow partner and channel relationships

As a Commercial Account Manager Tax and Trade, you will be responsible for driving revenue growth, developing strong customer relationships, and ensuring exceptional customer satisfaction across our commercial customer portfolio. You will partner closely with cross‑functional teams to execute effective sales strategies, acquire new customers, and expand revenue within existing accounts. This role sits at the intersection of commercial strategy, solution selling, and customer success - ideal for a sales professional passionate about AI‑powered technology and business transformation.

• Develop and execute strategic account plans to achieve revenue targets and expand the commercial customer base
• Collaborate with account specialists, solution consultants, product teams, and marketing to drive effective sales and renewal strategies
• Represent the voice of the customer internally to influence product and service improvements
• Meet or exceed all sales KPIs, including quota, pipeline coverage, and forecast accuracy
• Drive new business acquisition through targeted outreach, prospecting, and strategic sales initiatives
• Identify, qualify, and close new opportunities within assigned territories or market segments
• Expand customer value through upsell and cross‑sell initiatives across the full portfolio
• Maintain a strong, accurate sales pipeline that reflects opportunity health and progression
• Serve as the primary point of contact for commercial customer inquiries, commercial discussions, and escalations
• Build and nurture long‑term, trusted relationships with key customer stakeholders
• Ensure high levels of customer satisfaction, adoption, and retention
• Partner with Customer Success to ensure seamless onboarding and continued value realization
• Lead customer presentations, discovery sessions, and business reviews for complex commercial opportunities
• Develop a deep understanding of customer business needs, workflows, and compliance challenges
• Present tailored technology solutions that demonstrate measurable business outcomes
• Conduct regular account reviews to identify expansion opportunities and ensure aligned objectives
• Work with solution consultants to design and position customized, AI‑enabled solutions
• Coordinate with professional services to support timely and successful implementations
• Partner with Alliances & Partnerships teams for strategic account development
• Relay customer insights to product, engineering, and marketing to shape future roadmap and messaging

• Sales Performance
  • Quota attainment
  • Revenue growth
  • Win rate and deal velocity
• Customer Relationship Management
  • Customer satisfaction (CSAT)
  • Retention & renewal rates
  • Net Promoter Score (NPS)
• Operational Excellence
  • Forecast accuracy
  • Pipeline coverage and health
  • Sales productivity

• Identifies the best channel for engagement with customers
• Validates customer needs, shapes product plans and drives deals to close, Focus on new customer acquisition and mid-contract upsell/cross-sell opportunities and renewals
• Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close
• Utilize an automated and insight-driven Salesforce workflow to progress deals: Nurturing opportunities and moving more complex sales to close, i.e. New sales and existing 'non-named' account incremental sales
• Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory
• Refer to the Role Descriptions and Career Path Progression document for specific years of experience and Education
• Experience in consultative selling environment and a consistent track record of successful sales performance are preferred.