€1k
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92,000+ live jobsDutch-speaking Customer Service Representative in Alicante
Hybrid in Alicante·Added today (last checked 30 Oct)
Our summary
- Salary
- €1,343 - €2,095 a month
- Hours
- Includes weekends
- Work mode
- Hybrid, Alicante
- Relocation
- A relocation package
- English
- Required
- Other languages
- Dutch
Visa options
The ad rules out sponsorship
Per the ad: “Je beschikt over het wettelijke recht om in Spanje te wonen en te werken en bent in het bezit van de benodigde geldige documentatie.”
Skills
Transcom is hiring for this role in several places. This vacancy is in Alicante.
This job advert was originally written in Dutch.
Requirements
What we're looking for
- Language skills: Excellent command of the Dutch language (C2) and a good command of English (B1).
- Service & Sales: You are communicative, customer-oriented, and see it as a challenge to seize commercial opportunities.
- Problem-solving: You work proactively and help customers in an efficient manner.
- Tech-savvy: You have a strong affinity with technology and possess good computer skills.
- Work permit: You have the legal right to live and work in Spain and are in possession of the required valid documentation.
Education & certifications
Training: 4 weeks of training, where you will acquire all the skills you need.
Pay & benefits
What you'll get
- Salary: € 1,342.73 - € 2,094.66 gross per month, depending on the number of contract hours.
- Bonus: On average about €150 gross per month (depending on results, up to 15% of the monthly salary).
Local Joining Bonus of €1,500 for local candidates who already live on the Spanish mainland. The bonus is paid on the condition that the employee remains with Transcom for at least 6 months.
Career: Growth opportunities (e.g., Team Leader or Trainer).
Relocation: If you are eligible, we can offer a relocation package.
HR Support: Our HR department provides support with the administrative process and the required paperwork in Spain.
Recognition: You'll work for an internationally award-winning company.
The role
Customer Service Representative (CSR)
We are CX fanatics, just as passionate about our customers as they are. That's why the world's most beloved brands trust us. Behind groundbreaking fintechs, tech legends, and more... that's where you'll find us.
We are looking for Dutch-speaking customer service representatives for our Odido project at Transcom in Alicante, with a new start date on 30-11-2026 or 11-01-2027. Does it sound like something you would like to join our team for?
Join Transcom as a customer service representative!
As a customer service representative for Odido Service & Tech, you'll answer questions about mobile telephony, internet, and TV, such as:
What you'll do
Mobile services: How do I install my SIM card? How do I get internet on my mobile?
Home services: My internet is slow, what now? How do I set up my TV box?
You'll help customers with their questions, but sales is also a very important part of your role. Thanks to your commercial insight, you'll know exactly when cross-selling or up-selling adds value - for the customer and for the results.
How you'll work
- Hours: Flexible contract options of 25, 30, 32, 34, 36, or 39 hours per week.
- Contract: Indefinite period, 2 months probation period.
Hybrid work: The first two weeks you start with a mandatory on-site training period. After that, hybrid work is possible (based on performance), where you work 2 days per week at the office and 3 days from home.
Workplace: An inspiring and social working environment at our office in Alicante.
Team spirit: Collaboration with Dutch colleagues.
Working hours & Flexibility:
Opening hours: Monday to Friday (08:00 - 20:00) and on weekends (09:00 - 17:30).
- You are available 5 days per week.
- Monday mornings and Friday evenings are fixed parts of your availability.
- You are willing to work until 20:00 three evenings per week.
- You are available 2 weekends per month (Saturday and Sunday).- Flexibility: You are willing to schedule your hours flexibly based on the workload (this has no influence on your fixed contract hours or monthly salary).
Description
What's in it for YOU!
About Transcom
Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.
In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.
- Industry
- Customer Experience Services
- Founded
- 1995
- Employees
- 10,000–50,000
- Headquarters
- Stockholm, Sweden
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
- The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
- Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
- Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
- Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.
In their own words
About the company & team
What life at Transcom is like!
At Transcom, we are committed to our customers and to each other. Every day, someone begins their journey at Transcom. They develop their potential into valuable skills. They are recognized for their dedication, team spirit, and support for others. They are committed to driving positive change within teams.
That's who we are. Here, we care about each other and encourage one another. You are welcome, exactly as you are, from day one. And with the right mindset, there's no limit to what we can achieve together.
Additional information
We are an equal opportunity employer, and all qualified applicants will be considered for employment regardless of race, color, religion, gender, national origin, disability status, protected veteran status, or any other legally protected characteristic.
Questions? Contact us at hello.spain@transcom.com
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