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Dutch-speaking Customer Service Representative in Alicante

Hybrid in Alicante·Added 7 days ago (last checked 22 Oct)

Transcom

28 open roles

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Our summary

Salary: €25,136 a year
About €1,660 a month after tax.
Work mode: Hybrid, Alicante
Relocation: A relocation package
English: Required
Other languages: Dutch

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Transcom is hiring for this role in several places. This vacancy is in Alicante.

This job advert was originally written in Dutch.

Requirements

What we're looking for

Language proficiency: Dutch at a native level, both oral and written, and at least B2 level in English. Excellent written skills in Dutch are essential for this position.

During the application process, your Dutch writing skills will be specifically tested and assessed. High quality standards for correct spelling, grammar, and written communication also apply during your employment.

Achieving and maintaining these quality standards is an important requirement to be able to work successfully within this project.
Communication: Exceptional oral and written communication skills, with an emphasis on empathy and active listening.
Problem-solving skills: An analytical mindset to effectively diagnose and resolve customer problems.
Tech-savvy: You feel comfortable with computer tools, CRM systems, and navigating multiple software programs simultaneously.
Attitude: A proactive, solution-oriented attitude with the ability to manage time and achieve goals under pressure.
Reliability: A team player who is dedicated to their schedule and consistently delivers high-quality work.

Pay & benefits

What you'll get

Salary: € 2,094.66 gross per month (€ 25,135.88 gross per year).
Relocation support: For suitable candidates, we offer a package including shared accommodation and reimbursement of travel expenses for the move to Alicante.
Growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.

The role

Customer Service Representative (CSR)

We are CX fanatics, just as passionate about our customers as their fans are. This is why the world's most beloved brands trust us. We are now looking for Dutch-speaking Customer Service Agents for our exciting new partnership with Aldi at Transcom in Alicante.

If you love helping others and value excellent service, then we would love to have you in our group starting on 02/11/2026.

In this role, you are the voice of Aldi for the Dutch market and form the bridge between customers and appropriate solutions. Your main tasks are:

What you'll do

Providing excellent customer support via phone, chat, and email.
Helping customers with questions about product availability, store hours, and locations.
Identifying and assessing customer needs to ensure high customer satisfaction.
Using internal tools to accurately document interactions.
Contributing to a positive team spirit by sharing knowledge and improvements.

How you'll work

Contract: 3-month temporary contract, with the possibility of extension and a 2-month probationary period.
Work model: After 2 weeks of mandatory on-site training in Alicante, hybrid working is possible (2 days in the office and 3 days at home), provided that you achieve 100% of your KPI targets. When these targets are not met, you will continue to work 100% on-site until you meet the required KPIs.
Working hours: 39 hours per week, Monday to Friday, between 08:00 and 18:00.

Hiring process

Ready to start something brilliant? Apply now and join our Aldi team in Alicante!

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Environment: Become part of an international and inclusive team in the sunny city of Alicante.

What is life like at Transcom?

At Transcom, we are relentlessly committed to our customers and to each other. Every day, someone starts a journey with us, turning their current potential into future skills. We are known for our hard work, our supportive team environment, and our encouragement of positive change in our communities. You are welcome here just as you are, from day one.

All open roles at Transcom