€25k
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91,000+ live jobsCustomer Service Representative - CSR Geox
Remote from Spain·Added 13 days ago (last checked 22 Oct)
Our summary
- Work mode
- Remote from Spain
- English
- Required
- Other languages
- French
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in French.
Requirements
What we're looking for
To succeed in this position, you must meet the following criteria:
Excellent proficiency in French and English.
Very good communication skills and the ability to express yourself with ease and precision.
Good proficiency with IT tools.
Availability to start working immediately after training.
Languages
Required languages: French and English.
Pay & benefits
What you'll get
Positions available: 2.
Training: 5 days, starting October 28.
Training compensation: training will be paid only after successfully completing the first month of the probationary period.
Growth opportunities: 90% of our managers and directors started their careers as agents, which testifies to the professional development opportunities offered by Transcom.
The role
Customer Service Representative (CSR)
Customer Service Representative - CSR Geox
We are passionate about customer experience (CX) and we put as much passion into taking care of our customers as their fans do into supporting them. That is why the world's most beloved brands trust us. We contribute to the success of innovative fintechs, major technology leaders, and many other internationally renowned brands.
Today, we are looking for Customer Service Advisors proficient in French and English, who love helping others and place great importance on the quality of customer service. And we want to welcome you to our team!
What you'll do
Provide telephone assistance to customers.
Handle requests received by email.
Resolve issues related to shipments.
Answer customer questions and clarify any doubts they may have.
Track shipment status.
Forward specific requests to other departments when they cannot be resolved during the call.
Ensure efficient processing of requests and resolution of problems encountered by customers.
How you'll work
Contract type: temporary contract starting February 19, 2027.
Work mode: full-time, remote.
Schedule: Monday to Friday, 9 AM to 6 PM.
About Transcom
Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.
In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.
- Industry
- Customer Experience Services
- Founded
- 1995
- Employees
- 10,000–50,000
- Headquarters
- Stockholm, Sweden
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
- The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
- Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
- Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
- Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.
In their own words
About the company & team
Transcom is an international company specializing in customer experience. We offer customer experience (CX) consulting, customer service, sales, technical assistance, and debt collection services, thanks to a vast network of agents working from home.
We are 30,000 customer experience specialists, spread across more than 90 contact centers in 29 countries. We offer our services in 33 languages to international brands from various sectors.
Additional information
Every day, someone like you begins their adventure at Transcom. Help us reveal your potential: we will transform it into essential skills for your future.
We work as a team and constantly seek to improve. We take care of each other and we are as committed to our customers as we are to our colleagues. We keep an open mind and are always ready to learn and evolve.
Life at Transcom!
At Transcom, we invest ourselves fully in everything we do, both for our customers and for each other. Every day, someone begins their journey at Transcom, transforming their potential today into skills for tomorrow.
We value commitment, teamwork, and the desire to help others. We encourage positive and lasting change within our teams and the communities in which we operate.
This is the Transcom spirit: we take care of each other and we support one another. From day one, you have your place among us, exactly as you are. And with the right mindset, there is no limit to what we can accomplish together.
At Transcom, you can be yourself. Apply now: we look forward to meeting you!
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