€25k
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91,000+ live jobsCustomer Service Representative - Douglas ES/IT/PT
Remote from Spain·Full-time·Added 13 days ago (last checked 22 Oct)
Our summary
- Work mode
- Remote from Spain
- Contract
- Full-time
- Spanish
- Fluent
- Other languages
- Italian, Portuguese
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Italian.
Requirements
What we're looking for
To succeed in this role, it is necessary to possess the following requirements:
Native or bilingual level Italian or Portuguese.
Spanish at C1 level.
Excellent communication skills and the ability to express oneself fluently and correctly.
Familiarity with IT tools.
Availability to start working immediately after the completion of training.
Nice to have
At Transcom, we are deeply committed to what we do: to our customers and to each other. Every day, someone begins their journey at Transcom, transforming today's potential into tomorrow's skills.
We value commitment, teamwork, and the ability to support others. We promote positive and lasting changes in our teams and the communities in which we operate.
This is our way of being at Transcom: we take care of each other and we support one another. From day one, there is space for you here, exactly as you are. And with the right mindset, there are no limits to what we can achieve together.
At Transcom, you can be yourself. Apply now: we can't wait to meet you!
Languages
Italian, Portuguese, Spanish
Pay & benefits
What you'll get
Training: 5 days, starting October 23.
Training pay: training will be paid only after the successful completion of the first probationary month.
Growth opportunities: 90% of our Managers and Directors started their careers as agents, demonstrating the professional development opportunities offered by Transcom.
The role
Customer Service Representative (CSR)
We are fanatics about Customer Experience (CX) and we put the same passion into taking care of our customers that their fans show towards them. This is why the most loved brands in the world rely on us. We contribute to the success of innovative fintech companies, big names in technology, and many other internationally renowned brands. Now we are looking for an Italian or Portuguese speaking Customer Service Operator who loves helping others and truly cares about the quality of service offered to customers. And we really want you on our team!What we offer
What you'll do
Provide telephone assistance to customers.
Manage requests received via email.
Resolve shipping-related issues.
Answer questions and clarify any customer doubts.
Monitor shipment status.
Forward specific requests to other departments when they cannot be resolved during the call.
Ensure effective management of requests and resolution of customer problems.
How you'll work
Available positions: 6, for the Italian or Portuguese market.
Contract: temporary until January 31, 2027.
Work mode: full-time remote.
Schedule: 39 hours per week, Monday to Saturday, with rotating shifts between 09:00 and 20:30.
About Transcom
Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.
In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.
- Industry
- Customer Experience Services
- Founded
- 1995
- Employees
- 10,000–50,000
- Headquarters
- Stockholm, Sweden
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
- The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
- Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
- Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
- Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.
In their own words
About the company & team
What life is like at Transcom!
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