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Customer Service Representative - Retail Sector (Inbound Calls Only) - Afternoon Shift

On-site in Spain·Part-time·Added 5 days ago (last checked 22 Oct)

Transcom

28 open roles

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Our summary

Hours: Fixed shift · Includes weekends
Work mode: On-site, Spain
Contract: Part-time

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Good communication skills are essential (Previous experience in customer service will be highly valued).
Available for immediate start after training.
Skill in using computer platforms.

Pay & benefits

What you'll get

What's in it for you!

In-person and paid training once the probationary period is completed, from Monday to Friday from 13/11 to 27/11, where we will give you the tools you need for your job and help you develop your full potential.
Salary per Contact Center collective agreement with Teleoperator category (1098.65€ plus collective agreement bonuses).
Employee discount club, and Transcom Care (social activities).
We are proud to say that 90% of our Managers and Directors started their careers as agents, a clear sign of our career development plan.

The role

Customer Service Representative (CSR)

Are you from León and passionate about customer service? Do you want to be part of a team that truly makes people's lives easier?

You will work in a young and motivating work environment with great opportunities. We will provide the initial training, accompany you, and monitor your development. We only need your commitment and energy to learn. Your daily work will consist of answering calls from customers of a major retail company with both physical presence and e-commerce, for management, resolving doubts and incidents, working to satisfy their needs, while maintaining a positive attitude at all times.

Join Transcom as a Customer Service Teleoperator!

What will you do? answer calls from customers of a major retail company with physical presence and e-commerce, for management, resolving doubts and incidents, working to satisfy their needs.

What you'll do

Call quality.
Phone excellence.

How you'll work

Start date: 30/11/2026.
Working day: 30 hours/week from Monday to Sunday with the breaks established by law.
Afternoon SHIFT.
Work modality: On-site at our workplace at: Av.Reyes Leoneses,14. Ed.Europa, 24008 León.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.

We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, providing services in 33 languages to international brands across various sectors.

That's who we are.

Every day, someone like you begins their adventure at Transcom. Let us discover your potential, and we'll turn it into key skills for your future. We work as a team and are always looking for positive change.

We care about others, and we are committed to both our customers and ourselves. We keep our minds open and are always willing to learn and grow. With a positive attitude, there will be no limits you can't reach.

Do you want to be part of a team that values talent and diversity?

We are waiting for you at Transcom León!