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Dutch-speaking Customer Service Representative Afternoon

Remote from Spain·Added 2 days ago (last checked 30 Oct)

Transcom

31 open roles

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Our summary

Salary: €1,074 a month
Work mode: Remote from Spain
English: Required
Other languages: Dutch

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Per the ad: “Je beschikt over het wettelijke recht om in Spanje te wonen en te werken en bent in het bezit van de benodigde geldige documentatie.”

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Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

Language skills: Excellent command of Dutch (C2) and a good foundation in English (B1).
Service & Sales: You have strong communication skills, are customer-oriented, and see it as a challenge to seize commercial opportunities.
Problem-solving: You work proactively and help customers efficiently.
Tech-savvy: You have a strong affinity with technology and good computer skills.
Work permit: You have the legal right to live and work in Spain and possess the required valid documentation.

Pay & benefits

What you'll get

What's in it for YOU!

Salary: €1,074.18 gross per month (part-time, 20 hours per week).
Bonus: Can go up to 15% of the monthly salary.
Training: 2 weeks of training, where you'll gain all the skills you need.
Career: Growth opportunities (e.g., Team Leader or Trainer).
Recognition: You'll work for an internationally award-winning company.

The role

Customer Service Representative (CSR)

We are CX fanatics, just as passionate about our customers as they are. That's why the world's most beloved brands trust us. Behind groundbreaking fintechs, tech legends, and more... that's where you'll find us.

We are looking for Dutch-speaking customer service representatives for our Odido project at Transcom in Spain, with a new start date on 23-11-2026. Does it sound like something you would like to join our team for?

Join Transcom as a customer service representative!

As a customer service representative for Odido Service & Tech, you'll answer questions about mobile telephony, internet, and TV, such as:

Mobile services: How do I install my SIM card? How do I get internet on my mobile?
Home services: My internet is slow, what now? How do I set up my TV box?

You'll help customers with their questions, but sales is also a very important part of your role. Thanks to your commercial insight, you'll know exactly when cross-selling or up-selling adds value - for the customer and for the results.

How you'll work

Work model: 100% remote work from mainland Spain.
Hours: Part-time, 20 hours per week.
Contract: Permanent, with a 2-month probation period.

Working hours & Flexibility:

Opening hours: Monday to Friday (14:00 - 18:00) and Saturday (12:00 - 16:00).
Training: Possibility to follow full-time training from 12:00 to 20:00.
Flexibility: You are flexibly deployable based on workload, particularly during the evening.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

HR Support: Our HR department provides support with the administrative process and the required paperwork in Spain.
Team spirit: Collaboration with Dutch colleagues.

What life at Transcom is like!

At Transcom, we are committed to our customers and to each other. Every day, someone begins their journey at Transcom. They develop their potential into valuable skills. They are recognized for their dedication, team spirit, and support for others. They are committed to driving positive change within teams.

That's who we are. Here, we care about each other and encourage one another. You are welcome, exactly as you are, from day one. And with the right mindset, there's no limit to what we can achieve together.

Additional information

We are an equal opportunity employer, and all qualified applicants will be considered for employment regardless of race, color, religion, gender, national origin, disability status, protected veteran status, or any other legally protected characteristic.

Questions? Contact us at hello.spain@transcom.com

All open roles at Transcom