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French-speaking Customer Service Advisor

Remote from Spain·Added yesterday (last checked 30 Oct)

Transcom

31 open roles

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Our summary

Work mode: Remote from Spain
English: Required
Other languages: French

Visa options

The ad rules out sponsorship
Per the ad: “conformément à la politique de Transcom, nous ne proposons pas de parrainage de visa (visa sponsorship).”

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Skills

This job advert was originally written in French.

Requirements

What we're looking for

To succeed in this position, you must meet the following criteria:

Native-level French is mandatory, both spoken and written.
English level C1 and/or Spanish level C1 is mandatory. Proficiency in at least one of these two languages is necessary.
Excellent communication skills, with clear, professional, and natural expression.
Customer service mindset, empathy, and the ability to find solutions.
Good proficiency in IT tools.
Ability to work autonomously while working remotely while collaborating effectively with a team.
Mandatory residence in Alicante, Málaga, León, Madrid, Barcelona, or Seville.
Mandatory availability to start training on November 11, 2026, and then the employment contract on November 18, 2026.
Mandatory residence and work authorization in Spain: in accordance with Transcom's policy, we do not offer visa sponsorship. You must therefore already possess the legal right to reside and work in Spain, with the necessary valid authorizations, without needing employer sponsorship.

Languages

English, French, Spanish

Pay & benefits

What you'll get

Contract type: temporary contract from November 18, 2026, to February 19, 2027.
Working hours: full-time, 39 hours per week.
Salary: €1,559.24 gross per month.
Training: 5 working days, from November 11 to 17, 2026 (excluding weekends).
Training remuneration: training is paid after the validation of the 30-day trial period. The exact remuneration terms will be confirmed during the recruitment process.
Evolution possibilities: 90% of our managers and directors started their careers as agents, which testifies to the professional development opportunities offered by Transcom.

The role

Customer Service Representative (CSR)

We are passionate about customer experience (CX) and we put as much passion into taking care of our customers as their fans do into supporting them. That is why the world's most beloved brands trust us. We contribute to the success of innovative fintechs, major technology leaders, and many other internationally renowned brands.

Today, we are looking for French-speaking Customer Advisors (M/F/X) to support customers of an international brand specializing in footwear and fashion, with a training start date scheduled for November 11, 2026.

Do you love helping others, solving problems, and providing a quality customer experience? Then, we would be delighted to welcome you to our team!

What you'll do

Provide telephone assistance to customers.
Handle requests received by email.
Resolve issues related to shipments.
Answer customer questions and clarify any doubts they may have.
Track shipment status.
Forward specific requests to other departments when they cannot be resolved during the call.
Ensure efficient processing of requests and resolution of problems encountered by customers.

How you'll work

Work mode: 100% remote work.
Mandatory location: you must reside in one of the following cities in Spain: Alicante, Málaga, León, Madrid, Barcelona, or Seville.
Customer service hours: Monday to Friday, from 9 AM to 6 PM. Precise team schedules will be communicated during the recruitment process.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Life at Transcom!

At Transcom, we invest ourselves fully in everything we do, both for our customers and for each other. Every day, someone begins their journey at Transcom, transforming their potential today into skills for tomorrow.

We value commitment, teamwork, and the desire to help others. We encourage positive and lasting change within our teams and the communities in which we operate.

This is the Transcom spirit: we take care of each other and we support one another. From day one, you have your place among us, exactly as you are. And with the right mindset, there is no limit to what we can accomplish together.

At Transcom, you can be yourself. Apply now: we look forward to meeting you!

All open roles at Transcom