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Customer Service Representative – Italian Language

Remote from Spain·Full-time·Added 2 days ago (last checked 30 Oct)

Transcom

31 open roles

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Our summary

Work mode: Remote from Spain
Contract: Full-time
English: Required
Other languages: Italian

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Italian.

Requirements

What we're looking for

To join our team, it is important to have the following requirements:

Native-level Italian, both written and spoken, is mandatory.
English and/or Spanish at a minimum C1 level, mandatory. It is necessary to know at least one of the two languages at a C1 level. If you know both, even better!
Residency in Spain, exclusively in one of the following provinces: Alicante, Málaga, Barcelona, Madrid, Seville, or León.
Excellent communication skills and a desire to help people.
Good proficiency with computers and digital tools.
Ability to find solutions and manage customer requests effectively.
Positive attitude, team spirit, and a desire to learn.
Availability to work on rotating shifts, including Saturdays.
Availability to participate in the 5-day initial training.
Availability to start on November 16, 2026.

Languages

English, Italian, Spanish

Pay & benefits

What you'll get

Salary: €1,559.24 gross per month (€18,710.93 gross per year), including the language bonus.
Initial training: 5 days, from 09:00 to 18:00.
Training pay: training hours are paid at 50% of the normal hourly rate, after successfully completing the 30-day probationary period.
Growth opportunities: 90% of our managers and executives started their journey at Transcom in customer service. Here you will have the opportunity to learn, grow, and develop new skills!

The role

Customer Service Representative (CSR)

At Transcom, we are passionate about customer experience and we put the same energy into taking care of our customers as their fans show towards the brands they love. That is why some of the most well-known brands in the world rely on us!

We collaborate with innovative companies, big names in technology, and international brands, offering quality customer service every day.

We are looking for native Italian speakers to join our customer service team dedicated to a major international brand in the beauty, perfumery, and cosmetics sector!

Do you like helping people, finding solutions, and offering a positive experience to customers? Then you might be exactly the person we are looking for!

What you'll do

You will become part of the customer service team dedicated to a major international brand in the beauty and cosmetics sector, helping customers find answers and solutions to their requests.

Your main activities will be:

Answering customer calls in a professional and friendly manner.
Managing requests received via email.
Providing information on orders, deliveries, and shipments.
Helping customers resolve any issues related to their orders.
Monitoring shipment status and providing updates.
Collaborating with other teams when a request requires further support.
Ensuring a positive experience and quality service in every interaction.

How you'll work

Start date: November 16, 2026.
Contract: Spanish fixed-term employment contract until January 31, 2027.
Work mode: 100% remote, exclusively for those residing in the Spanish provinces of Alicante, Málaga, Barcelona, Madrid, Seville, or León.
Working hours: full-time, 39 hours per week, with rotating shifts from Monday to Saturday.
Customer service hours:

Monday to Friday: from 09:00 to 20:30.
Saturday: from 10:00 to 19:00.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.