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Telephone Agent (M/F/X) Basque

On-site in València·Full-time·Added 5 days ago (last checked 9 Nov)

Agency

Triangle Solutions RRHH

523 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, València
Contract: Full-time
Spanish: Expected (ad in Spanish)
Other languages: Basque

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

If you have experience in customer service, you enjoy helping people, and you are looking to join a stable project, we want to meet you!

Previous experience in customer service, especially in telephone service.
Good communication skills and a customer-oriented approach.
Bilingual person in Spanish-Basque or even Spanish-Galician.
Ability to resolve incidents and manage inquiries.
Responsibility, commitment, and adaptability.
Availability to complete three weeks of initial training.
Schedule availability to work alternating between 39 and 30-hour weeks, according to planning.

Pay & benefits

What you'll get

Immediate start.
Planned hiring on 23/11 for a stable project, with no scheduled end date.
Schedule A: Sunday to Thursday from 10:30 to 17:30h (35 hours/week)
Schedule B: Tuesday to Saturday from 15:30 to 22:30h (35 hours/week)
Initial training with a three-week contract, Monday to Friday, from 12:00 PM to 5:00 PM.

📩 Are you interested in this opportunity?

The role

📢 We are looking for you!

From Triangle Solutions RRHH we are selecting TELEPHONE AGENT (M/F/X) BASQUE to join an important customer service project for a well-known sports betting company.

🌟 Who are we?

At Triangle Solutions RRHH, we have spent more than 25 years helping people find employment and companies incorporate talent. We connect people with job opportunities that fit their skills, experience, and professional aspirations.

We are hiring for the position of TELEPHONE AGENT (M/F/X) BASQUE for a customer service department.

The selected person will be responsible for attending to and managing customer inquiries and requests through different communication channels, offering efficient, resolute, and high-quality service.

What you'll do

Attend to customer inquiries and requests via telephone, chat, and email.
Resolve doubts and manage requirements, referring cases that need additional analysis to the corresponding department.
Apply the protocols, scripts, and responses established by the company.
Correctly register all inquiries and actions taken.
Identify possible incidents and adopt preventive measures to minimize their impact.
Keep knowledge of services, products, and procedures up to date.
Communicate any incident requiring follow-up to the supervisor.
Contribute to the achievement of objectives and service quality levels.

About Triangle Solutions RRHH

Triangle Solutions RRHH is a Spanish staffing and recruitment agency based in Madrid, specializing in connecting businesses with qualified personnel across a wide range of sectors, including logistics, hospitality, healthcare, administration, and industrial operations. With a broad portfolio of open positions throughout Spain, the company serves as a key intermediary for both employers seeking temporary or permanent staff and job seekers looking for opportunities in various regions, from Tenerife to Barcelona.