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Customer Service Agent with Basque

Remote, Güeñes·Part-time·Added 3 days ago (last checked 12 Nov)

Agency

Adecco España

4394 open roles

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Our summary

Salary: €1,099 a month
Hours: Rotating shifts
Work mode: Remote (Güeñes)
Contract: Fixed-term, part-time hours
Spanish: Expected (ad in Spanish)
Other languages: Basque

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Habitual residence: Despite being a 100% remote position, it is an indispensable requirement to reside near our office in Güeñes.
Fluent command of Basque (an oral and written level test will be conducted)
Excellent communication and empathy skills.
User-level proficiency with IT tools
Availability to complete the online training during the indicated schedule (below)

Pay & benefits

What you'll get

Contract starting from 30/11/2026, initially based on production with high possibilities of continuity and professional development within the company.
Balanced working day: 30 hours per week from Monday to Friday with rotating shifts (from 9:00 to 15:00 h and from 15:00 to 21:00 h), and Saturdays planned in advance to facilitate your personal work-life balance.
Salary: €1,098.69 gross per month.
Maximum flexibility and comfort: 100% Remote modality from the first working day.
Complete IT equipment: We will provide you with all the necessary material so that you can work comfortably.
Before joining the position, you will undergo initial training with the following characteristics:

Dates: from November 16th to 27th, both inclusive.

Schedule: Monday to Friday, from 9:00 to 15:00 h.

Modality: 100% online.

Selective and unpaid training.
Passing this training will be necessary to access the job start planned for November 30th.

The role

Are you looking for a job opportunity with the comfort of working from home and in a collaborative environment? A leading multinational in customer management is expanding its team for an important project in the Insurance Sector.

If you have a vocation for service, empathy, and an excellent command of Basque, we want to meet you!

What you'll do

Personalized attention: Respond to customer calls with closeness and professionalism.
Query resolution: Advise and resolve doubts or incidents related to their insurance policies.
Quality experience: Guarantee an excellent experience in every interaction.
It is a 100% pure customer service role.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.