Onboarding Telephone Agent – Customer Service - Stability and Development at Conversia

At Conversia we continue to grow and we want to add a person to the Onboarding Signo team, a key area for accompanying our clients from the very first moment and ensuring that their experience with us is agile, close, and professional.

We are a company specialized in regulatory compliance services for companies, with a clear orientation toward clients and people. Additionally, we hold the Great Place to Work recognition, which accredits us as one of the best places to work.

If you enjoy talking to clients, like to help, organize, and work with clear objectives, this opportunity may be for you.

Your main objective will be to contact clients by telephone to accompany them through the service initiation process, resolve initial doubts, collect information, and coordinate the next steps necessary for a correct startup.

• You will contact clients by telephone to carry out the onboarding process.
• You will explain the initial steps of the service clearly and resolve basic doubts.
• You will collect and update information in our internal tools.
• You will manage documentation and administrative tasks derived from each call.
• You will coordinate the agenda or necessary actions with other internal teams.
• You will guarantee close, professional attention oriented toward customer satisfaction.

• Previous experience of at least 1 year in telephone customer service, telemarketing, customer service, appointment setting, or similar functions.
• Very good communication skills and excellent diction.
• Ability to explain information in a clear and simple way.
• Organized, resourceful person with a customer-oriented approach.
• Agility in administrative management and use of IT tools.
• Positive attitude, responsibility and commitment.
• Enjoyment of teamwork and capacity for adaptation.

We will especially value previous experience in contact with SMEs, client management, or onboarding processes.

Because here we are not just looking to fill a vacancy. We are looking for people who want to grow with us, contribute, learn, and be part of a stable project in full expansion.

If you like dealing with clients, have ease of communication, and want to develop yourself in a company where people matter, we want to meet you.

Apply and start a new professional stage with Conversia.