The English-language job board for Spain

Customer Service Manager

On-site in Sant Cugat del Vallès·Added 9 days ago (last checked 16 Oct)

Uriach

5 open roles

Apply

Our summary

Work mode: On-site, Sant Cugat del Vallès
English: Required
Experience: 5+ years
Education: University degree

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Nice to have

Logistics

Requirements

What we're looking for

A degree in Business Administration, International Trade, or a related field.
At least 5 years of experience in export operations or coordination, ideally in the healthcare/pharma sector or a similar highly regulated sector.
Strong leadership, analytical, organisational, and communication skills, with advanced English proficiency and a proven ability to manage multicultural teams and drive change in a fast-paced environment.
Proficiency in digital tools and platforms relevant to export operations (e.g., SAP, Excel, Business Intelligence, Data Analytics, collaboration platforms), with a strong orientation toward process digitalisation and continuous improvement.
Autonomy, a data-driven mindset, proactivity, adaptability, and a global mindset, together with excellent teamwork.

The role

We are currently seeking an experienced, analytical, and people-oriented Customer Service Manager to join our Corporate Development area. Your mission will be to lead and develop the Coordination Team to deliver seamless operational support for the global export business. You will ensure the integration and harmonisation of processes across Uriach Export operations, aligning back-office operations with regional business development and global portfolio strategies.

What you'll do

Lead, develop, and support a multicultural team of Coordination Specialists, fostering high performance and talent retention across all regions.
Drive the harmonisation and continuous improvement of workflows and systems such as SAP, ensuring best practices are adopted globally.
Supervise and optimise order management, logistics, and documentation processes to ensure efficiency and compliance across all export activities.
Oversee regulatory documentation and submissions at a global level, supporting regions without dedicated regulatory teams.
Plan and lead major international business events, congresses, and distributor meetings, ensuring global alignment and standardised processes.
Act as a key liaison between regional teams and corporate functions (Regulatory, Finance, Legal, Marketing, Innovation) to advance cross-functional projects.
Monitor and allocate operational and marketing resources, identifying cross-region synergies and optimising expenditures.
Define, track, and report on KPIs for coordination activities, guiding the team's work in line with the company's strategic direction and growth ambitions.

About Uriach

Uriach is a European leader in Natural Consumer Healthcare, a sector combining nature-based products with scientific innovation. With over 185 years of history, the company develops and markets a diverse portfolio of iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, and Depuralina. Uriach operates in 11 countries across Europe, generating over €476 million in revenue, and employs more than 1,300 people. The company is B Corp certified, reflecting its commitment to social and environmental performance, and focuses on innovation and brand building as core pillars of its strategy.

Industry: Consumer Healthcare
Founded: 1838
Employees: 1,000–5,000
Headquarters: Sant Cugat del Vallès, Spain
In Spain: Sant Cugat del Vallès, Madrid
Website: uriach.com

Good to know if you are moving

Uriach is headquartered in Sant Cugat del Vallès, a town near Barcelona, Spain, offering a Mediterranean lifestyle and proximity to a major European city.
The company operates in 11 European countries, providing potential opportunities for international mobility within the organization.
Uriach is a B Corp, indicating a strong commitment to sustainability and social responsibility, which may appeal to values-driven professionals.
The company's official language for corporate communications is Spanish, but its international presence suggests a multilingual work environment.
Uriach has a long history of over 185 years, offering stability and a well-established reputation in the health and wellness industry.

In their own words

About the company & team

With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.

We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.

All open roles at Uriach