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Key Account Customer Care Specialist

Hybrid in Barcelona·Added 29 days ago (last checked 29 Oct)

ISDIN

34 open roles

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Our summary

Work mode: Hybrid, Barcelona
Education: University degree
Benefits: Private health insurance

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

The role

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.
In addition, we offer some interesting benefits, what makes us a top employer company:

Flexible entry hours and home office policy.
Private medical insurance.
Discount in our employee store.
Wellness benefits.

What will your challenges be?

Manage completely the operational aspects to ensure a smooth order-to-cash process for Key accounts and affiliates that might require support
Lead and oversee Key Account claim resolution, ensuring Contact center is able to resolve all claims
Monitor performance of order-to-cash operations with Key Accounts
Collaborate with ISDIN internal teams to ensure excellent operational and commercial processes
Conduct training for Key Account Care colleagues in subsidiaries

Are you the one we are waiting for?

Education: University Degree or Higher Education Diploma
Experience: Customer Service Back Office or Supply Chain area
IT: Advanced level in Excel, SAP, CRM

About ISDIN

ISDIN is a Spanish pharmaceutical company specializing in dermatology and skincare products. Founded in 1975, the company is a joint venture between the Spanish pharmaceutical group Almirall and the Belgian company ISDIN, and has grown to become a global leader in medical skincare, with a strong presence in Europe, Latin America, and Asia. Their portfolio includes well-known brands like ISDIN, which are widely used by dermatologists and pharmacists.

ISDIN is headquartered in Barcelona, Spain, and has a significant operational presence there, with additional offices in Madrid and Valencia. The company is known for its strong commitment to R&D and innovation in the dermatology field. For international professionals, ISDIN offers opportunities in a dynamic, science-driven environment, with roles spanning from medical sales to IT and finance, making it an attractive option for those looking to work in a leading European healthcare company.

Industry: Skincare
Founded: 1975
Employees: 500–1,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia

Good to know if you are moving

ISDIN is headquartered in Barcelona, Spain, making it a great option for professionals looking to relocate to a vibrant Mediterranean city.
The company operates in a bilingual environment (Spanish and English), which can be an advantage for international hires.
ISDIN offers roles across diverse functions, from medical sales (Visita Médica) to IT and software engineering, reflecting a multidisciplinary work environment.
The company has a strong international presence, with subsidiaries in Latin America and Europe, which may offer internal mobility opportunities.
ISDIN is a science-driven company with a strong commitment to R&D, which can be attractive for professionals in the healthcare and pharmaceutical sectors.

In their own words

About the company & team

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact onourcommunities and planet. We are proud to be B Corp certified. However, forming part of thesolutionalso comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

We are looking for a Key Account Care Technician.

Additional information

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.

All open roles at ISDIN