Air Logistics Customer Care Manager

• More than 8 years of experience in similar positions, with solid experience in team leadership and operational excellence.
• University degree in Business Administration and Management, Supply Chain Management, or similar.
• Experience in identifying training needs and in the development of training and development programs.
• Excellent communication skills and the ability to establish strong relationships and coordinate multidisciplinary teams.
• Fluent professional level of English, both oral and written.
• Strong leadership skills, with demonstrated experience in motivating teams and achieving results.

At Kuehne+Nagel, you will be part of a global, dynamic, and highly collaborative environment where excellence in customer service, operational precision, and efficiency in Air Logistics processes are fundamental. You will have the opportunity to develop your expertise in customer care, international air shipment management, and end-to-end operational coordination within an international environment.

We offer a culture of continuous improvement, digital transformation, and global collaboration between commercial, operational, and service control teams, where your work will contribute directly to customer satisfaction, service quality, and the operational excellence of the Air Logistics business.

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling the promises made to our customers. And by transporting medicines, toys, and essential machinery parts, you don't just deliver products: you make small and large moments possible for people all over the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Currently, Kuehne+Nagel is selecting an Air Logistics Customer Care Manager.

Reporting to the corresponding management, you will be responsible for ensuring the correct functioning of the team's daily activities, ensuring compliance with work instructions and the specific SOPs of each client. Additionally, you will work closely with the different internal Kuehne+Nagel teams, fostering seamless collaboration oriented towards offering an excellent customer experience.

• Lead, guide, and coordinate the Customer Care Specialists team, ensuring excellent customer service.
• Supervise and organize the team's daily activities, guaranteeing compliance with established procedures and standards.
• Provide support in the implementation and stabilization of new areas of work.
• Ensure compliance with company policies and procedures within the department.
• Drive the personal and professional training and development of the team through the performance evaluation process and training and certification programs.
• Identify training and development needs, promoting initiatives that allow for the enhancement of the team's capabilities.
• Effectively manage communication and the exchange of information between clients and internal teams, ensuring smooth and results-oriented coordination.