SpainJobs.io

Customer Success Manager - CRM Suite

Remote, Madrid·Full-time·Added 8 days ago

Veeva

66 open roles

Apply

Overview

Job details

  • €65,000 - €105,000 a year

    Gross, as stated in the ad.

    About €3,720 - €5,560 a month after tax, or €3,800 - €6,330 under the Beckham regime.

  • Full-time hours

    Per the ad.

  • Fully remote

    Only from certain places, per the ad: “Based in Europe (with ability to work across time-zones)”

  • Blue Card threshold

    Indicative — the ad doesn’t promise sponsorship.

Requirements

  • Work in English

    English is required, per the ad.

  • Have 7+ years of experience

    Mid-level role.

The role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.

In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach.

What you'll do

  • Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
  • Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
  • Educate customers about our CRM products, services, and operating model
  • Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
  • Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
  • Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
  • Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
  • Influence and drive change within customer organizations

How you'll work

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Requirements

What we're looking for

  • 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
  • Proven track record as a strategic, trusted advisor to customers having the ability to influence change
  • Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
  • Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
  • Self-starter who is able to own the ongoing success of customer assignments
  • Ability to travel up to 15%
  • Based in Europe (with ability to work across time-zones)

Nice to have

  • Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
  • Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
  • CRM Program management

Pay & benefits

What you'll get

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • Maternity & Paternal Leave
  • Fitness Reimbursement
  • 1% charitable giving program
  • Total compensation: 65,000 - 105,000 EUR
  • The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Hiring process

4 steps3 interviewsa task to do

  1. Submit your resume

  2. Personality assessment

    With a third party · Online test

    Within 3 days, you will receive a link to a personality assessment administered by a third party.

  3. Application review · With our team

  4. A conversation with the hiring manager

    With a hiring manager

  5. A practical case exercise

  6. A final conversation with our group's Senior Leader

    With a group's Senior Leader

  7. Final decision · With a hiring manager

  • Some adverts instead list the personality assessment as a step inside the interview stage, without the three-day promise.
  • We value your time and believe in a transparent hiring process.

Hiring process

We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.
  • If moving to the interview stage, our process is as follows:
    1. A conversation with the hiring manager
    2. A personality assessment
    3. A practical case exercise
    4. A final conversation with our group's Senior Leader
  • Once all interviews are complete, the manager will be in touch with a final decision.

About Veeva

Veeva Systems is a leading cloud-computing company focused on the life sciences and pharmaceutical industries, providing software solutions for clinical, regulatory, quality, and commercial operations. Founded in 2007 and headquartered in Pleasanton, California, Veeva has grown into a global technology leader with over 6,000 employees, serving more than 1,000 customers worldwide, including most of the top pharmaceutical companies. Its products, such as Vault, CRM, and OpenData, are industry standards for managing content, data, and customer relationships in the life sciences sector.

In Spain, Veeva has a significant presence, with offices in Barcelona and Madrid, and is actively hiring for a wide range of roles, from entry-level consultants to senior directors. The company is known for its strong culture of innovation, employee development, and work-life balance, offering remote and hybrid work options. For international professionals, Veeva provides an opportunity to work with cutting-edge technology in a dynamic, global environment, with a strong emphasis on career growth and learning. The Spanish offices are key hubs for its European operations, particularly in consulting, data operations, and marketing, making it an attractive destination for talent from around the world.

Industry
HealthTech
Founded
2007
Employees
5,000–10,000
Headquarters
Pleasanton, USA
In Spain
Barcelona, Madrid
Website
veeva.com

Good to know if you are moving

  • Veeva has offices in Barcelona and Madrid, with Barcelona being the main hub for its European operations, offering a vibrant city life and a growing tech scene.
  • The company offers remote work options for many roles, providing flexibility for international hires.
  • Veeva is known for its strong company culture, with a focus on employee development, and has been recognized as a great place to work in multiple countries.
  • The company provides a structured onboarding and training program for new consultants, including a 'Master Class' series for entry-level positions.
  • Veeva's global presence and industry leadership offer opportunities for career advancement and international mobility.

In their own words

Additional information

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

All open roles at Veeva

More jobs like this

or browse Madrid·Customer Success·Mid-level·Remote·Digital Health & Mental Wellbeing·Blue Card threshold·Community of Madrid·HealthTech

WhatsApp

More jobs from Veeva

Related Jobs