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90,000+ live jobsENGLISH - Emergency Central Teleoperator - Protection Senior
On-site in Barcelona·Added over a year ago (last checked 5 Nov)
Our summary
- Hours
- Rotating shifts · Includes weekends
- Work mode
- On-site, Barcelona
- Contract
- Permanent
- Spanish
- Native level
- English
- Required
- Experience
- Senior level
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Requirements
What we're looking for
What are we looking for? We are looking for people with at least 6 months of experience in customer service, with advanced Spanish and English, with good communication skills, high problem-solving capacity, and a clear orientation toward the customer. Eagerness and attitude are essential!
If helping people is your passion, and you believe this position describes you, don't hesitate and apply now!
Pay & benefits
What you'll get
We offer a stable position with an indefinite contract and real possibilities for growth. Fixed schedule with rotating shifts from Monday to Sunday on a 6*3 rotation, fixed salary, and an attractive variable component starting from the 7th month. You will receive initial training, which is fully paid!
The role
Do you have experience as a customer service teleoperator? Are you passionate about offering top-quality service? We are looking for you!
We are looking to join our Senior Protection team in Cornellà de Llobregat with telephone customer service advisors for the Emergency Center area.
Are you interested? Keep reading!
What you'll do
The main functions will be the management of incidents and emergencies for our customers, following the stipulated protocols and procedures to handle and resolve the situation in the most efficient manner.
Hiring process
3 steps2 interviews
Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.
- Verisure looks for potential and fit with the company's values as much as technical skills.
- Interviews can be in person or online.
About Verisure
Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.
In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.
- Industry
- Home Security
- Founded
- 1988
- Employees
- 10,000–15,000
- Headquarters
- Luxembourg City, Luxembourg
- In Spain
- Madrid, Barcelona, Valencia and 48 more
Good to know if you are moving
- Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
- The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
- Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
- Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
- The company is part of a large international group, offering potential for cross-border mobility within Europe.
In their own words
About the company & team
Securitas Direct is the European security market leader, serving more than 4 million people around the world. We foster a dynamic working environment in an inclusive setting where we guarantee equal opportunities.
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