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Customer Service Coordinator / Administradora de servicio al cliente - Trilingüe (alemán, inglés, español)

On-site in Barcelona·Added 1 month ago

Españolapricot.es
Watson-Marlow Fluid Technology Solutions

3 open roles

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Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job was automatically translated to English.

The role

What you'll do

  • Accurate Order Entry and Management: Efficiently input customer orders into the company's ERP/CRM system, ensuring all details are correct and compliant with company policies. Handle order confirmations, monitor order progress, and address any discrepancies to maintain smooth processing.
  • Main point of customer contact after order placement: Drive effective communication with customers ensuring they are aware of order status, and any relevant changes. Issues that cannot be resolved independently will be escalated to your Customer Service Team Leader
  • Invoice and Quotation Preparation: Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures to support seamless transactions.
  • Collaboration with Internal Teams: Coordinate with internal departments such as Customer Solutions and Sales Engineers to provide customers with accurate and up-to date information, ensuring alignment and streamlined operations.
  • Process Improvement: Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience.
  • CRM Management: Maintain accurate and up-to-date customer account information, ensuring all interactions and changes are documented properly to provide a reliable record for future reference.
  • Returns Processing and Issue Resolution: Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining a high level of customer satisfaction.

About Watson-Marlow Fluid Technology Solutions

Watson-Marlow Fluid Technology Solutions (WMFTS) describes itself as "the world leader in niche positive displacement pumps and associated fluid path technologies". It is a manufacturing business whose brands include Watson-Marlow Pumps, MasoSine process pumps, Bredel hose pumps, Flexicon aseptic liquid filling, Watson-Marlow Tubing, WMArchitect single-use solutions, BioPure fluid path components, ASEPCO diaphragm valves and Aflex Hoses, serving sectors such as pharmaceutical and biotechnology, medical devices, food and beverage, water and wastewater, mining and automotive OEM. The company operates as part of Spirax Group.

WMFTS has a presence in Spain — its website offers a dedicated España country site and the company currently advertises Spanish roles spanning production, manufacturing and quality engineering, supply chain, maintenance, software development and sales engineering. Its Spanish openings also include multilingual customer service positions, such as a trilingual (German, English, Spanish) Customer Service Coordinator. The company positions itself as an engineering employer that creates opportunities for people pursuing engineering careers and states a commitment to equal opportunity in recruitment, training and promotion.

Industry
Engineering
Website
wmfts.com

Good to know if you are moving

  • Positions itself as an engineering employer: "we pride ourselves on creating opportunities for people looking to pursue a career in engineering".
  • States a commitment to equal opportunity in employment across recruitment, promotion, training and salary assessment.
  • Currently hires in Spain across production, manufacturing and quality engineering, supply chain, maintenance, software development and sales engineering roles.
  • Spanish openings include multilingual customer service positions, such as a trilingual (German, English, Spanish) Customer Service Coordinator role.
  • Operates as part of Spirax Group, with a dedicated España country site on its corporate website.
All open roles at Watson-Marlow Fluid Technology Solutions

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