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Senior Travel Technician

On-site in Madrid·Full-time·Added yesterday (last checked 13 Nov)

ACCIONA

242 open roles

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Our summary

Work mode
On-site, Madrid
Contract
Full-time
Spanish
Expected (ad in Spanish)
English
Required
Experience
5+ years

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum 5 years of experience in the corporate travel sector, especially in operations and management.
  • Experience in the implementation of processes and measures oriented toward improving efficiency in corporate travel management.
  • Experience in team coordination, metric monitoring, and incident management.
  • Experience in VIP profile management.
  • Knowledge of self-booking tools and reservation systems such as Amadeus, Sabre, NDC Direct, NDCX, Smyroom, among others.
  • Proficiency in Microsoft Office Suite.

Nice to have

  • Knowledge of Business Intelligence tools will be valued.

Languages

  • English C1.

The role

We are looking for a Senior Corporate Travel Technician to execute and control the different phases of the Global Travel Model, ensuring service quality, operational efficiency, and an optimal experience for the traveler.

What you'll do

  • Design, develop, and implement advanced customer experience analysis (CX/UX) methodologies, defining KPIs, measurement frameworks, and evaluation models.
  • Analyze user expectations and needs throughout the different phases of the trip, identifying improvement opportunities through qualitative and quantitative analysis.
  • Supervise daily operational service, coordinating multidisciplinary teams and guaranteeing compliance with service standards, with a special focus on the VIP program and group travel management.
  • Manage and resolve complex incidents, acting as an escalation point, prioritizing cases, performing root cause analysis, and defining corrective and preventive actions.
  • Implement active listening mechanisms to continuously collect the needs and expectations of travelers, requesters, and business managers.
  • Design, execute, and analyze traveler quality and satisfaction surveys, guaranteeing the correct interpretation of data and the preparation of conclusions oriented toward decision-making.
  • Prepare dashboards (CDM) and define metrics to measure the quality of service provided by the travel agency to the different business units, performing periodic reporting oriented toward results.
  • Lead continuous improvement plans based on data and customer feedback, with the objective of optimizing the user experience and improving operational efficiency.
  • Coordinate and monitor tasks and resources within the operational teams, ensuring correct service delivery.

Skills

  • Customer and user experience orientation.
  • Analytical capacity.
  • Organization and prioritization skills.
  • Results-oriented mindset and commitment to continuous improvement.
  • Capacity for coordination and incident resolution.

Hiring process

3 steps2 interviewsa task to do

  1. Apply

  2. HR contact · With HR team

  3. Online tests

    Online test

    The online tests begin: language, reasoning and behavioural.

  4. Competency interview

    With HR team

    If you pass the tests, HR will contact you to carry out a competency-based interview.

  5. Interview panel

    With a panel of key people

    If you meet the competencies required for the role, a panel of interviews begins with various key people, who make the final decision by consensus.

  6. Offer · With HR team

  • Our HR professionals will support you at every stage of the process and, if they consider that you are not the most suitable candidate for that particular role, will let you know at any point.
  • Candidates may be interviewed not only by HR managers but also by department managers and/or team members.
  • To apply, you must first register in the database by completing your profile in the Job offers section.

About ACCIONA

ACCIONA is a global leader in sustainable infrastructure, renewable energy, and water management. The company designs and builds roads, bridges, railways, and buildings, develops and operates wind, solar, and hydroelectric plants, and provides water treatment and desalination services. With operations in over 40 countries and a workforce of more than 40,000 employees, ACCIONA is committed to contributing to the fight against climate change through its 'Plan for Sustainable Development 2025'.

Industry
Infrastructure and Energy
Founded
1997
Employees
40,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 2 more

Good to know if you are moving

  • ACCIONA is headquartered in Madrid, Spain, and has a strong presence across the country, with offices and project sites in various regions.
  • The company offers numerous internship opportunities (becas) in Spain, which can be a great entry point for international students and recent graduates.
  • ACCIONA operates in over 40 countries, providing opportunities for international mobility and career growth.
  • The company is committed to sustainability and innovation, making it an attractive employer for professionals interested in green technologies and infrastructure.
  • Spanish language skills are often required for roles in Spain, but international projects may offer opportunities for English-speaking professionals.

In their own words

About the company & team

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Additional information

As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.

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