Travel Manager

Experience

· Proven experience in managing international corporate travel.

· Experience in contract negotiation and global supplier management.

· Experience in spend analysis, KPI development, and executive reporting.

· Experience in multinational environments and complex organizations is valued.

Education

· University degree in Tourism, Business Administration, Hotel Management, or similar fields.

· Specific training in Travel Management, Procurement, or Supplier Management is valued.

· Bilingual or native Spanish.

· Professional English proficiency.

· Other languages are valued.

Position Mission

Define, implement, and optimize the company's corporate travel strategy, ensuring a balance between cost efficiency, traveler safety, compliance with corporate policies, and an excellent travel experience for employees. Lead relationships with strategic suppliers and act as a key liaison between Business, Procurement, Finance, HR, and Security areas to ensure comprehensive and sustainable management of corporate travel.

Main Responsibilities

Travel Program Strategy and Management

· Design, implement, and evolve the corporate travel policy aligned with the organization's strategic objectives.

· Define the overall corporate travel strategy, ensuring continuous optimization of costs, service quality, and traveler satisfaction.

· Identify improvement opportunities through process digitalization and the adoption of new travel management technologies.

· Ensure compliance with internal regulations, tax requirements, and corporate procedures related to travel.

Supplier Management and Negotiation

· Lead the negotiation and management of global contracts with airlines, hotel chains, car rental companies, travel agencies, and other strategic suppliers.

· Establish commercial agreements that maximize savings while maintaining high service standards.

· Conduct periodic supplier evaluations using performance indicators (KPIs) and service level agreements (SLAs).

· Manage supplier tendering and selection processes together with Procurement teams.

Budget Control and Analysis

· Monitor corporate travel spending at both national and international levels.

· Analyze consumption trends, policy compliance levels, and optimization opportunities.

· Prepare executive reports and dashboards with management indicators covering savings, efficiency, and user experience.

· Develop action plans focused on cost reduction and profitability improvement.

Traveler Experience

· Ensure an efficient, safe travel experience aligned with business needs.

· Design clear and accessible communication processes for traveling employees.

· Resolve complex issues and coordinate contingency plans in unforeseen situations.

· Promote initiatives that enhance traveler well-being, inclusion, and satisfaction.

Cross-Functional Coordination

· Collaborate closely with Human Resources, Finance, Procurement, Security, Compliance, and Operations areas.

· Align travel processes with corporate policies, sustainability goals, and ESG criteria.

· Participate in corporate projects related to international mobility, digital transformation, and operational efficiency.

Safety and Risk Management

· Ensure compliance with Duty of Care policies and traveler risk management.

· Coordinate mechanisms for traveler location, assistance, and response during travel incidents.

· Keep security protocols up to date for both domestic and international travel.

Required Profile

· Corporate travel booking and management tools.

· Budget management and data analysis.

· Procurement and negotiation.

· Duty of Care and Travel Risk Management.

· International mobility processes.

· Internal customer orientation.

· Negotiation and influence.

· Strategic thinking.

· Analytical skills.

· Results orientation and efficiency.

· Supplier and stakeholder management.

· Effective communication and empathy.

· Problem-solving.

· Organization and attention to detail.

· Adaptability and continuous improvement.

· Cross-functional collaboration.

· Annual savings generated in the travel program.

· Travel policy compliance level.

· Traveler satisfaction (NPS or internal survey).

· Average cost per trip.

· Compliance with supplier agreements.

· Average incident resolution time.

· Adoption level of corporate tools and processes.

· Achievement of sustainability goals associated with corporate travel.