Receptionist

Requirements

• Training in Tourism / Hotel Management (valuable).
• Languages: Spanish and English essential. French highly valued.
• Minimum 1 year of experience in a similar position, preferably in a 5-star and/or luxury hotel*.
• Knowledge of Microsoft Office/Windows tools.
• Knowledge of the OPERA PMS (valuable or required, depending on need).
• Interpersonal skills, attention to detail, and problem-solving ability.
• Responsible and reliable person, with the ability to work under pressure in dynamic environments.
• Teamwork, active listening, and empathy.
• Rotating shifts (morning and afternoon).
• Full-time.

What do we offer?

• Exclusive benefits at Accor group hotels worldwide, so you can enjoy unique experiences within our international network.
• Flexible compensation with options such as restaurant, transport, and private health insurance.
• Bicycle and scooter parking, with charging point.
• A dynamic, multicultural, and motivating work environment, surrounded by professionals passionate about luxury hospitality.
• Professional development opportunities, both within the property and at other brand hotels anywhere in the world.
• Continuous training through our Learn Your Way platform, designed to boost your talent and professional growth.

Sofitel Barcelona Skipper is a 5-star hotel located in Barcelona, next to the Port Olímpic and just a few meters from the beach.

With a privileged location facing the sea and very close to Barceloneta, the hotel is ideal for both business and leisure travelers. It features comfortable rooms, two swimming pools, a gym, and fully equipped spaces for meetings and events, with a capacity for up to 800 people.

Our commitment focuses on offering an exceptional experience to our guests, taking care of every detail so that they enjoy a unique and memorable stay in Barcelona.

Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. In addition to hosting major international events such as the Mobile World Congress, the city stands out for its cultural richness, its history, and its cosmopolitan character.

Thanks to its location, Sofitel Barcelona Skipper allows for the discovery of some of the city's most emblematic places, such as Barceloneta beach, the Gothic Quarter, and other points of cultural and historical interest. Additionally, it has excellent connections to the airport and the main train station, facilitating access for both national and international visitors.

Job description

Reporting to the Front Office Manager or the person who replaces them, you will be responsible for providing excellent service during check-in, stay, and check-out, anticipating guest needs and responding to their requests with efficiency and courtesy.

• Provide excellent service during check-in, stay, and check-out, responding promptly, efficiently, and courteously.
• Manage reservations, changes, and room assignments, ensuring accurate PMS updates and compliance with hotel standards.
• Manage guest accounts and billing, ensuring charges are accurate and posted in a timely manner.
• Strictly apply security procedures for card and cash transactions, key issuance, data protection, and guest confidentiality.
• Maintain fluid communication with different departments (especially Housekeeping), ensuring effective coordination of operational priorities and needs.
• Accurately record and document incidents, requests, messages, and follow-ups, distributing them according to internal procedures.
• Identify upselling opportunities and promote hotel services and facilities, adopting a guest advisory approach.
• Provide concierge/Guest Relations support when needed, ensuring a careful and consistent experience within a 5-star environment.
• Keep the reception area organized and professional, meeting image and service standards.