Bellman
Derby Hotels Collection4d ago
A Bellman for a 5-star luxury hotel in Barcelona. You will welcome guests, manage luggage, and support the reception team. The role offers flexible benefits and continuous training.
BarcelonaFluent Spanish
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87,000+ live jobsHotel Receptionist 4*
On-site in Barcelona·Full-time·Added 5 days ago (last checked 11 Oct)
Derby Hotels Collection
7 open roles
Overview
Job details
Full-time
Per the ad.
Rotating shifts, including nights · Includes weekends
“Disponibilidad horaria para trabajar en distintos turnos de mañana, tarde y noche, así como festivos y fines de semana.” — per the ad.
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Benefits
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Requirements
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
University degree
“Formación universitaria o de grado superior en turismo o hostelería.” — per the ad.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Experience of at least 1 year as a receptionist in hotels of the same category.
- University degree or higher vocational training in tourism or hospitality.
- High customer orientation and vocation for service.
- A person attentive to details, with the resources to resolve incidents efficiently, and accustomed to multitasking.
- Ability to work in a team.
- Languages: it is essential to have a good command of Spanish and English, as well as a third language. Any other language will be positively valued.
- Availability to work in different morning, afternoon, and night shifts, as well as holidays and weekends.
Nice to have
- Knowledge of PMS, especially Ulyses Cloud, will be valued.
Pay & benefits
What you'll get
• Immediate start.
• Full-time.
• Excellent working environment in a dynamic team.
• Continuous training programs.
• Equipped dining room for staff.
• Special Friends & Family rates and benefits in all hotels in our collection.
• Availability of real-time salary advances through the Wagestream app.
• You will be able to enjoy discounts on brands of recognized prestige
• Private medical insurance at a cheaper price, below market rate.
The role
WE ARE LOOKING FOR YOU!
GRUPO DERBY COLLECTION is currently looking for a receptionist for our 4* hotels located in Barcelona.
Job mission: to receive and attend to customers with exquisite attention at all times. It is the main visible face for the guests, the image of the hotel, and its purpose is to achieve their satisfaction.
Reports to: Front Office Manager
What you'll do
Functions:
- Manage the check-ins and check-outs of the Hotel guests.
- Attend to the customer at the reception, via telephone, or by email: Inform and advise on tourist services, as well as respond to information requests made by customers.
- Provide support in group reservations and rooming lists.
- Manage individual reservations and promote the sale of rooms, as well as upsellings.
- Manage customer complaints and resolve any incidents that may occur during the shift.
- Be responsible for billing, collection, and cash closing during their shift.
- Contact with the rest of the Hotel departments for correct operation.
- Offer a professional, friendly service focused on providing the best experience to our customers.
About Derby Hotels Collection
- Industry
- Hospitality
- Website
- derbyhotels.com
In their own words
About the company & team
DERBY HOTELS COLLECTION is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid, and London, located in historic buildings such as palaces, manor houses, or emblematic constructions, which stand out for housing collections of ancient and contemporary works of art, more than 5,000 pieces in total. This makes them small museums of incalculable artistic value; these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts, among others.
We are a global company, attentive to sustainability, collaborating with social entities that promote values of integration, equal opportunities, and social inclusion, and a creator of unique experiences of excellence, gastronomy, and culture.
We are sincerely committed to excellence in service, quality, and, above all, continuous improvement to ensure the maximum satisfaction and personalization of our guests.
Additional information
GRUPO DERBY COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly by reason of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.
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