€44k - €50k
Blue Card threshold🇬🇧The English-language job board for Spain
87,000+ live jobsCustomer Service Administrator
On-site in Reus·Full-time·Added 6 days ago (last checked 2 Nov)
Our summary
- Salary
- €10.10 an hour
- Hours
- Rotating shifts
- Work mode
- On-site, Reus
- Contract
- Fixed-term, full-time hours
- Spanish
- Fluent
- Experience
- 2+ years
- Education
- Upper secondary (Bachillerato)
- Benefits
- Private health insurance
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Requirements
What we're looking for
Do you have experience in Customer Service? Do you have availability for immediate start to cover a leave of absence?
This is your position!
For this, we need you to provide:
Experience in a similar workplace of at least 2 years.
Education: High School Diploma or Vocational Training (FP) or Higher Education (CF) in the administrative field.
Communication skills
A decisive person, with the ability to work in a team.
User-level proficiency in Microsoft Office
Languages: Advanced Catalan and Spanish.
Availability for immediate incorporation.
Availability to work the specified schedule.
Nice to have
Experience in the insurance sector is valued
Education & certifications
- Education: High School Diploma, Higher Level Vocational Training - Administration and Management branch or equivalent.
Pay & benefits
What you'll get
- Hiring through Adecco
- Salary: 10.10 euros/hour.
The role
Are you passionate about the administration and customer service area? Would you like to be part of one of the leading companies in the health insurance sector?
If your answer is yes, this is the offer for you!
What you'll do
Provide support to the Customer Service department in whatever they need to ensure its smooth operation.
- Perform in-person authorizations for hospital admissions and complementary tests, using existing information systems.
- Guide insured individuals toward those providers (doctors, healthcare centers) whose services guarantee an optimal quality/cost ratio.
- Receive reimbursement requests and supplies delivered to the delegation.
- Send documentation when its management corresponds to the General Zone Administration Department.
- File documentation generated by Customer Service: inquiries, authorizations for admissions and complementary tests, special and high-cost treatments, authorizations for insured individuals from other provinces, etc.
- Attend to and register inquiries, complaints, and claims made by customers, in person, in writing, or by telephone, regarding procedures, policy coverage, medical directories, etc., requesting advice from the Medical Director or the Delegate if necessary.
- Answer telephone calls and channel them to the corresponding Department.
- Receive and deliver documentation corresponding to agents and providers.
- Receive and collaborate in the completion of claims from customers, agents, and providers.
- Deliver medical directories.
- Receive and distribute mail.
- Prepare and send circulars to customers.
- Inform customers about the Company's products, via telephone, in writing, or in person.
How you'll work
- Schedule. Rotating every 15 days:
Shift A: 08:00h to 13:30h and from 14:30h to 17:00h
Shift B: 09:30h to 14:30h and from 15:30h to 18:30h
Fridays always from 8:00h to 15:00h
Requirements
- Experience in customer service.
- Experience in the insurance sector is a plus.
- User level of the Office suite.
- A decisive person, with the ability to work in a team.
- User level of the Office suite.
Hiring process
1 interview
- Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
- The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.
About Adecco España
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.
- Industry
- Staffing
In their own words
Additional information
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
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