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Telephone Customer Service with Italian

On-site in Madrid·Full-time·Added yesterday (last checked 13 Oct)

Agency
Adecco España

5292 open roles

Overview

Salary
€20,500 a year

About €1,460 a month after tax.

Work mode
On-site, Madrid
Contract
Fixed-term contract, full-time hours
Hours
39 hours a week
Spanish
Fluent
Other languages
Italian

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

To be considered, you need,

  • Previous experience in customer service and incident management, preferably in sectors such as logistics, transport, or e-commerce.
  • High level of Italian, both oral and written, and proficiency in Spanish.
  • Availability for immediate incorporation.

Pay & benefits

What you'll get

We offer,

  • Stable hiring: initial six-month temporary contract + conversion to a permanent seasonal contract
  • Schedule: 09:30 - 18:30 (one day a week from 10:30), 39h/week. On-site in Madrid.
  • Salary of €20,500 gross per year.
  • Immediate start.
  • Joining a company committed to excellence in service and the professional development of its collaborators.

If you are looking for a work environment that motivates you, challenges you, and allows you to make a difference, this is your opportunity! Take the leap to become part of their team and contribute to the success of their organization. Apply now!

The role

Are you passionate about offering solutions and creating exceptional experiences for people? This is your opportunity to be part of a dynamic and multicultural team in Vallecas, Madrid!

If you are interested in a stable contract, enjoy challenges, have a high level of Italian, and are motivated to contribute ideas for continuous improvement, we want to meet you!

What you'll do

Responsibilities include:

  • Resolve doubts and incidents in real time through channels such as telephone, email, chat, and internal platforms.
  • Manage tickets and cases in CRM tools, ensuring traceability and compliance with service standards.
  • Perform proactive follow-up on each case until its complete resolution, keeping customers informed at all times.
  • Identify recurring patterns in incidents and propose solutions to improve processes.

Hiring process

1 interview

  • Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
  • The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

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