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Customer Service Specialist

On-site in Pozuelo de Alarcón·Full-time·Added 2 days ago (last checked 3 Nov)

Agency

Adecco España

4316 open roles

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Our summary

Salary: €21,000 a year
About €1,470 a month after tax.
Work mode: On-site, Pozuelo de Alarcón
Contract: Fixed-term, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in customer service or a similar position.

Exceptional communication skills and the ability to empathize with different customer profiles.

The ability to work in a team and collaborate with different areas of the company.

Attention to detail and organizational skills to manage multiple tasks simultaneously.

Basic knowledge of data analysis, indicators, and commercial forecasts.

Pay & benefits

What you'll get

Temporary contract with possibilities of continuity

The role

Are you passionate about providing solutions to people and guaranteeing an exceptional experience? If you consider yourself a proactive, decisive person and enjoy direct contact with customers, this opportunity is for you!

A company in the HVAC solutions sector located in Pozuelo is looking to incorporate a Customer Service Specialist into its team. In this position, you will have the opportunity to contribute directly to the success of its commercial team and be a key piece in its customer satisfaction.

Your day-to-day will be full of challenges and learning. From managing commercial activities to identifying needs, you will have the opportunity to demonstrate your skills and grow professionally in a dynamic and collaborative environment. Additionally, you will be in charge of preparing proposals and solutions, performing follow-ups on orders and commitments, and maintaining solid professional relationships with customers. You will also participate in the analysis of sales, margins, forecasts, and indicators, and in the updating of commercial information.

What you'll do

Management of commercial activities and customer service.

Identification of customer needs to offer personalized solutions.

Preparation of commercial proposals and solutions that meet customer expectations.

Follow-up of opportunities, orders, and commitments to guarantee impeccable service.

Building professional and lasting relationships with customers.

Analysis of sales, margins, forecasts, and indicators to identify areas for improvement.

Constant updating of commercial information to keep the database up to date.

Collaboration in the improvement of processes, products, and customer experience.

Agile resolution of incidents and customer inquiries.

Coordination with other departments to guarantee an efficient flow of information.

How you'll work

If you have experience in customer service, a positive attitude, and the ability to adapt quickly to different situations, this on-site position is perfect for you. Additionally, you will have an open working schedule that will allow you to organize yourself efficiently.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.