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Customer Service Agent (Phone and Back Office)

On-site in Barcelona·Part-time·Added 8 days ago (last checked 1 Nov)

Agency

Adecco España

4157 open roles

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Our summary

Salary: €17,094 a year
About €1,310 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, Barcelona
Contract: Fixed-term, part-time hours
Spanish: Fluent
Other languages: French, Catalan
Education: Compulsory secondary education (ESO)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Back Office

This job advert was originally written in Spanish.

Requirements

What we're looking for

Essential requirements

- Minimum of 1 year of experience in a Contact Center.

- Minimum qualification of Compulsory Secondary Education (ESO) or equivalent.

- C1 level of Spanish and Catalan, verifiable.

-Availability to work weekends and holidays.

Nice to have

- Knowledge of English and/or French.

- Previous experience in multichannel customer service (telephone, chat, and email).

- Ability to organize, resolve incidents, and work in a team.

Pay & benefits

What you'll get

Immediate start.

Contract duration: 3 months, with the possibility of extension.

The role

Customer Service Representative (Telephone Support and Back Office)We are looking to immediately hire a dynamic, organized, and customer-oriented person to provide support in telephone support tasks, email management, correspondence, and back office operations.

What you'll do

Main duties

Customer service via telephone and chat.

- Management of inquiries, requests, and incidents.

- Resolution of incidents and escalation to other departments when necessary.

- Email management and back office administrative tasks.

- Monitoring and updating information related to the tasks performed.

How you'll work

Working day and hours: rotating shifts according to service needs:

From 08:00 to 17:00.

From 13:00 to 21:00 h.

Weekends and holidays will be worked according to the roster.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.