HR Manager

- More than 5 years of experience as an HR Generalist in the contact center sector.

- Experience in setting up operations from scratch, demonstrating strategic and operational skills.

- Practical knowledge of operational incentive dynamics, ratio calculation, and absence management in high-turnover contexts.

- Proficiency in technological tools such as ATS, HRIS, advanced Excel, and PowerPoint.

- Ability to work in a team, with excellent communication skills and empathy.

- Proactive mindset, with initiative to propose improvements and solutions.

- Academic training in areas related to Labor Relations, Human Resources, Psychology, Business Administration, or similar.

- Valuable experience in the use of shift and attendance planning tools such as Kronos or Deputy.

- Permanent contract.

- Possibility of working in a company that values innovation and operational excellence.

- Opportunity for professional and personal development, with access to continuous training.

- Access to advanced technological tools that will facilitate your daily work.

- Participation in strategic projects that directly impact customer experience and the success of the organization.

- A diverse and collaborative team that fosters learning and growth.

Are you passionate about the world of Human Resources and looking for a new professional challenge? This is your opportunity! An innovative company is looking for an HR Manager who wants to be part of its dynamic and committed team.

In this position, you will have the opportunity to work in an environment where quality, productivity, and customer experience are at the heart of everything they do. This is not a traditional contact center, but an operational excellence center that combines deep business knowledge, advanced technology, and a people-centered approach. Here, real problems are solved, solid relationships are built, and a collaborative and enriching work environment is fostered.

Your mission will be to contribute to the development and well-being of the people who make up this organization, ensuring that Human Resources processes are effective, human, and aligned with strategic objectives. Additionally, you will have the opportunity to contribute your knowledge and experience to continuously improve operations from an innovative and technological perspective.

If you have the experience, the enthusiasm, and the desire to make a difference in the field of Human Resources, we want to meet you! Join this company that bets on quality, innovation, and people. Apply for this offer and take the next step in your professional career!

The duties include:

-Attraction and selection of profiles.

-Management of onboarding and offboarding processes, ensuring smooth and positive transitions.

-Personnel administration, including outsourced payroll, and registrations and terminations.

-Design and management of compensation and benefits schemes, adapted to the needs of the team.

-Implementation of development, training, and performance evaluation programs.

-Coordination of occupational health and OSH in collaboration with the external prevention service.

-Proposal and execution of strategies to improve staff retention and performance.

-Resolution of problems related to shifts, breaks, adherence, and productivity in high-turnover contexts.

-Calculation and analysis of key ratios such as TMO, FCR, AHT, and occupancy to optimize operations.

-Management of technological tools such as ATS, HRIS, and shift/attendance planning systems.