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Call Center Technician - Utilities Sector

Hybrid in Barcelona·Part-time·Added 21 days ago (last checked 15 Oct)

Agency

Adecco España

5005 open roles

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Our summary

Salary: €17,094 a year
About €1,310 a month after tax.
Hours: Rotating shifts
Work mode: Hybrid, Barcelona
Contract: Fixed-term, part-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

-Minimum 1 year of experience in a Contact Center/Call Center.

-Independence in handling computer applications.

-Ability to organize and monitor activity.

-A practical test will be carried out during the interview process.

Nice to have

The following will be especially valued

-Previous experience in a CAU within Public Administration.

-Knowledge of regional or state environments related to the Justice field.

Pay & benefits

What you'll get

-Location: Barcelona, Avenida Vilanova.

-Hybrid model: 2 days on-site at the client's facilities and the rest of the week working remotely.

-Schedule: 3:00 PM to 11:00 PM.

-Shift with rotating days off: 10 days of work and 4 days off, followed by 5 days of work and 2 days off.

-Salary: €17,094 gross annual salary

The role

At Adecco we are looking to bring on board a Call Center Technician to join an important project in the Utilities sector, providing support for the operational management and control of a Contact Center service.

What you'll do

Functions:

- Management and coordination of the Contact Center's daily activity.

- Preparation and organization of agent activity.

- Operational control of the service and monitoring of activity.

- Management of queues, skills, and agent assignment.

- Monitoring of service indicators and KPIs.

- Resolution of doubts and operational incidents.

- Registration and management of new agent users in the applications.

- Activation and monitoring of special processes, such as fault management.

- Preparation of reporting and monitoring of results.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.