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Customer Service Teleoperator with Catalan and English in Madrid

Hybrid in Madrid·Full-time·Added yesterday (last checked 3 Nov)

Agency

Grupo Crit

861 open roles

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Our summary

Hours: Fixed shift
Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Other languages: Catalan
Education: Compulsory secondary education (ESO)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Grupo Crit is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

B2 level of English or higher is essential.
High or native level of Catalan is valued.
Previous experience in customer service, preferably in a contact center, telephone support, chat, or email.
Experience in digital environments, e-commerce, or online platforms is highly valued.
Compulsory Secondary Education (ESO), Bachillerato, or equivalent.
Excellent written and verbal communication skills.
Clear customer orientation and ability to manage incidents with empathy and professionalism.
Good command of IT tools and agility in using applications.
Capacity for learning, organization, and teamwork.
Positive attitude and orientation toward service quality.

Why apply? Because you will be part of an international project in constant growth, where you can develop your professional career within the customer service sector. You will receive training from the start, you will have opportunities for internal growth, and you will work in an environment that bets on people's development.

At Grupo CRIT, we want to meet you. Apply and take the next step in your professional career!

Pay & benefits

What you'll get

Initial contract of 3 months + 3 months through an ETT (temporary employment agency), with real possibilities of continuity in a stable project.
Initial 14-day online training, remunerated with €350, paid after joining in the first paycheck.
Salary according to the Contact Center Collective Agreement + language bonus + night shift and transport bonus for the afternoon shift.
39-hour work week from Monday to Sunday, with breaks established by law. Two weekends off per month.
Possibility to choose between:
Morning shift: 08:00 to 16:00.
Afternoon shift: 16:00 to 24:00.
Possibility of a hybrid modality once adaptation to the position has been consolidated.
Professional development and internal promotion program.
Joining an international company with a dynamic and multicultural environment.

The role

Are you passionate about helping people and offering quality solutions? Would you like to be part of an international project within a major, rapidly growing digital company?

At Grupo CRIT, we are selecting Customer Service Teleoperators with Catalan and English to join a major user service department of a renowned company in the digital sector.

We are looking for people with a vocation for service, excellent communication skills, and customer orientation. If you enjoy resolving incidents, helping users, and working in dynamic environments, we want to meet you!

You will work managing customer inquiries through different communication channels, guaranteeing an excellent experience and offering effective solutions in every interaction.

What you'll do

Customer service in Spanish and Catalan via telephone, chat, and email.
Resolve inquiries and incidents related to postings, purchases, sales, payments, identity verifications, and shipments.
Correctly manage and register every contact in the company's internal tools.
Escalate those cases that require specialized management following established procedures.
Guarantee quality service by complying with service standards, response times, and customer satisfaction.
Contribute to the improvement of the user experience through professional, close, and resolute service.

How you'll work

On-site work in Madrid, Calle Alcalá area.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.