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Retention and Back Office Teleoperator - Insurance Sector

On-site in Madrid·Part-time·Added 6 days ago (last checked 2 Nov)

Agency

Adecco España

4299 open roles

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Our summary

Salary: €10.10 an hour
Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Permanent, part-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in retention and back office of at least 6 months in cold calling. Experience within the insurance sector is highly valued.
Experience working towards objectives
IT skills

Pay & benefits

What you'll get

Contract: 3-month temporary contract with the possibility of moving to a permanent position.
Schedule: Monday to Friday (30 hours per week) from 12:00 to 18:00
Training: 2 days in person from 09:00 to 15:00 (prior in-person interview)
Salary: 10.1€/hour gross

The role

Do you consider yourself a communicative person with a way with people? Do you enjoy dealing with customers, with a desire to keep learning and taking on new challenges?

If so, this is your opportunity!

At the Adecco Group, we are looking for telephone agents to sell insurance.

What you'll do

Policy management, explaining coverages and exclusions clearly to the client in their specific case.
Product knowledge for resolving doubts.
Non-payment management, calling the client when a receipt is returned.
Retention when the client indicates they want to leave the company.

How you'll work

Work and training area: Argüelles, Madrid

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.