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Insurance Retention Telephone Agent

On-site in Madrid·Added 6 days ago (last checked 19 Oct)

Agency
Gi Group España

635 open roles

Overview

Salary
€9.39 an hour
Payments
12 salary payments a year
Work mode
On-site, Madrid
Contract
Fixed-term contract
Hours
30 hours a week
Benefits
Private health insurance

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

- Part-time employment of 30h per week from 09:00 to 15:00

- Part-time employment of 25h per week from 15:00 to 20:00

€9.39 gross/hour, with prorated holidays and extra pay.

The role

At Gi Group, we are looking for Retention agents to join a leading health insurance company in Spain (with its own network of hospitals and medical centers) for our team in Madrid. If customer interaction motivates you, this position is for you!

What you'll do

What will your mission be? Very simple!

You will manage incoming calls from customers requesting to cancel their products:

  • Detect the real reason for the cancellation request (need, objection, dissatisfaction, price, usage, etc.).
  • Build loyalty by applying a retention script (without offering discounts).
  • Secure the customer's continuity whenever possible.
  • If it ultimately proceeds, process the sending of the cancellation form to complete the request.
  • It is not cold retention; the most important thing is to listen to the candidate and remind them of their benefits.

How you'll work

2-month temporary contract, with the possibility of extension depending on performance and service needs.

On-site in offices located in the Suanzes (L5) area

Later on, depending on results and service needs, there is the possibility of a hybrid teleworking modality.

There will be a training period (selective and unpaid) of 5 days in person from 09:00 to 15:00 at their offices, starting on 26/10.

Start date: 03/11 after successfully completing training.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

Additional information

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

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