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Customer Loyalty Teleoperator in Madrid

On-site in Madrid·Part-time·Added today (last checked 28 Oct)

Prosegur

416 open roles

Our summary

Salary
€1,099 a month
Work mode
On-site, Madrid
Contract
Fixed-term, part-time hours
Benefits
Private health insurance

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  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Prosegur is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

The role

At AVOS TECH, PROSEGUR's BPO line, we are a company recognized as a Best Place to Work for our commitment to well-being, professional development, and a good work environment.

We are currently looking for retention TELEOPERATORS for one of our main clients in the health insurance sector, with whom we have been working continuously for more than 20 years.

Description

WHAT DO WE OFFER? 🚀

  • Functions: This is a retention campaign for company customers who wish to cancel their service, as well as administrative and information management tasks. 
  • Part-time employment of 30h per week in the afternoon shift from 14:00 to 20:00h or 25h per week in the morning shift from 09:00 to 14:00.
  • Previous in-person, selective, and unpaid training of 5 days from November 03 to 10 (no training on the weekend and 11/9), from 14:00 to 20:00h.
  • Temporary contract until 15/12/26, with the possibility of continuing with an indefinite contract.
  • On-site: In-person at our offices near Hospital 12 de Octubre, with excellent access by bus, Renfe, and Metro.  
  • Fixed salary per collective agreement: 1098,69 gross euros/month gross euros/month for the 30h weekly shift and 915,58 gross euros/month for the 25h weekly shift.
  • Stability, professional development, and continuous training through Prosegur University.   

WHAT ARE WE LOOKING FOR IN YOU? 🌟

  • People with telephone excellence and a clear commercial orientation, committed to their work, proactive, and with a desire to improve.

Apply now! We will be delighted to meet you! 

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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