Allianz Seguros - Home Assistance Management Specialist

• Hybrid work model and flexible schedule.
• Meal and teleworking compensation.
• Exclusive discounts on Allianz products for employees and family members.
• Possibility to invest in Allianz shares under preferential conditions.
• Access to continuous training and professional development programs.
• Access to innovative digital tools, including internal ChatGPT.
• Wellhub to promote well-being and physical activity.
• Free fruit and snacks in the office.
• Possibility to work from abroad for up to 25 days a year.

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part of and a protagonist of the change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all.

We are looking for a specialist in the management of Home Assistance services and operations who will contribute to driving operational excellence and the continuous improvement of the customer experience. The position will play a key role in the relationship with our assistance provider, leading optimization initiatives, analyzing results, and driving actions that generate value for our customers and for the business.

• Manage the operational and strategic relationship with the Home Assistance provider, ensuring compliance with the agreed service levels.
• Act as the person responsible for the provider account, monitoring activity, results, and improvement initiatives.
• Identify optimization opportunities in assistance processes, promoting operational efficiency and the continuous improvement of the customer experience.
• Coordinate and drive innovation, transformation, and service development initiatives together with the provider.
• Facilitate communication and coordination between the provider and the different areas of Allianz, acting as a connection point for cross-functional initiatives and projects.
• Analyze operational, quality, and customer satisfaction indicators to identify trends, risks, and improvement opportunities.
• Prepare periodic reporting, executive presentations, and performance analysis for decision-making.
• Monitor the defined action plans, ensuring their correct implementation and evaluation of results.
• Participate in cross-functional projects related to assistance, claims, customer experience, and operational transformation.

Even so, we would love to hear from you. Research shows that some people, especially women and underrepresented groups, hesitate to apply if they do not meet 100% of the requirements. At Allianz, we bet on potential, learning, and growth. If this opportunity excites you and you fit most of what we are looking for, we encourage you to submit your application.

We are committed to diversity and inclusion and welcome all applications, regardless of gender, age, origin, disability, sexual orientation, gender identity, or any other characteristic protected by current legislation.

Join us. Let's care for tomorrow.

The Allianz Group is one of the most trusted insurance and asset management companies in the world. Taking care of our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where all people feel empowered and have the confidence to explore, grow, and shape a better future for our clients and for the world around us.

At Allianz, we believe in an inclusive culture that fosters participation, innovation, and respect for diversity. Therefore, we welcome applications regardless of ethnicity, cultural origin, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected by applicable legislation.