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Claims Handler - Civil Liability

Remote, Barcelona·Full-time·Added today (last checked 26 Oct)

Allianz

182 open roles

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Our summary

Work mode: Remote (Barcelona)
Contract: Full-time
Benefits: Gym access

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in processing Civil Liability or Miscellaneous claims.
Knowledge of policy coverage and liability analysis.
Experience in managing judicialized files or knowledge of the procedural and judicial field.
Organizational and planning capacity to effectively manage a high volume of files.
Communication skills and the ability to relate to different internal and external interlocutors.
Customer and service quality orientation.
Analytical capacity, technical criteria, and problem-solving orientation.
Knowledge and skills in the use of Artificial Intelligence tools to optimize information search and analysis, automate tasks, and improve productivity.

Nice to have

Previous experience in the Home, Community, or Commercial line.
Knowledge of non-contractual Civil Liability.
Proficiency in digital tools and collaborative environments.
Experience in continuous improvement projects and process digitalization.

Pay & benefits

What you'll get

Being part of the Allianz family gives you access to a wide package of benefits:

Hybrid work model and flexible schedules.
Meal and teleworking compensation.
Continuous training and access to the You Learn, We Pay program.
Access to innovative digital tools, including our internal ChatGPT.
Exclusive discounts on Allianz insurance for you and your family.
Preferential conditions for the purchase of Allianz shares.
Wellhub wellness program.
Free fruit and snacks in the office.
Possibility to work from abroad for up to 25 days a year.

The role

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part of and a protagonist of the change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all. Would you like to work at your dream company? With your talent, you can help us make your dream a reality! Do you dare to accept the challenge?

What you'll do

Manage Miscellaneous Home, Community, and Commercial Civil Liability claim files outside the scope of the SGR Agreement, ensuring efficient and high-quality processing.
Analyze and determine claim coverage in accordance with policy conditions and established technical criteria.
Manage judicialized files, performing comprehensive follow-up of the necessary actions until their resolution.
Evaluate the documentation and information associated with each file to ensure correct assessment and decision-making.
Coordinate management with clients, brokers, loss adjusters, lawyers, providers, and other internal areas involved in the process.
Guarantee compliance with management deadlines and the quality and service standards established by the company.
Contribute to the continuous improvement of claims management processes and the optimization of the customer experience through effective management oriented toward excellence.

Hiring process

1 interview

Recruiters usually contact you within two weeks of applying.
Interviews assess professional skills, potential and soft skills for culture fit.
Recruiter contact within two weeks of applying.

About Allianz

Allianz is a global financial services giant and one of the world's largest insurers, offering a wide range of insurance and asset management products to individuals and businesses. With over 150,000 employees and operations in more than 70 countries, Allianz is a category-defining leader in the insurance industry, known for its strong brand and financial stability.

In Spain, Allianz operates through several entities, including Allianz Seguros, Allianz Direct, and a joint venture with BBVA, with offices in Madrid and Barcelona. The company is a major employer in the Spanish insurance market, offering roles in areas such as underwriting, claims, IT, data, AI, and cybersecurity. For international professionals, Allianz Spain provides opportunities to work in a multicultural environment, with many roles requiring English or German, and offers competitive benefits and career development programs.

Industry: Insurance
Founded: 1890
Employees: 100,000+
Headquarters: Munich, Germany
In Spain: Madrid, Barcelona

Good to know if you are moving

Allianz Spain has offices in Madrid and Barcelona, with a significant IT and digital hub in Barcelona.
Many roles in Spain require German or English, making it accessible for international professionals.
Allianz is known for its strong focus on digital transformation, with many opportunities in AI, cloud, and cybersecurity.
The company offers competitive relocation support and international career mobility within the Allianz group.
Allianz has a joint venture with BBVA in Spain, creating a unique bancassurance environment.

In their own words

About the company & team

At Allianz, we value potential, motivation, and a diversity of experiences. If you feel this opportunity fits you, even if you do not meet 100% of the requirements, we encourage you to submit your application. We want to get to know you and discover how you can contribute to our team.

At Allianz, we promote a diverse, inclusive work environment based on equal opportunity. All applications will be considered without distinction of gender, age, origin, disability, sexual orientation, or any other legally protected condition.

Let's care for tomorrow. For all

The Allianz Group is one of the world's most trusted insurance and asset management companies. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.

We are united by a shared commitment: putting our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future, for our customers and for the world around us.

At Allianz, we champion unity: we believe that a united world is a more prosperous world, and we are dedicated to constantly advocating equal opportunities for everyone. The foundation of this is our inclusive workplace, where people and performance matter, and where integrity, fairness, inclusion, and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristic protected under applicable local laws and regulations.

We are delighted to have you on board. Let's care for tomorrow.