Customer Success Manager - DACH

• Performance is rewarded: An attractive compensation package with a fixed salary and commission.

• Growth & Learning: From day one, you benefit from a four-week onboarding program and continuous coaching through our international AL Academy.

• Career opportunities in Europe: With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, many paths are open to you.

• Work-Life Balance: You can earn up to 12 additional vacation days per year and receive local benefits such as fitness or massage discounts.

• Successful together: We celebrate successes together - at international events, team trips, and office highlights. Whether skiing in Levi, at the Berlin Marathon, or on a summer trip to Finland - team spirit is at our core.

• Global Community & Diversity: With colleagues from over 50 nations, you are part of an international community where every perspective counts.

• Experience in a customer-oriented role, ideally in sales, account management, or customer success.

• Proven success in building and nurturing long-term customer relationships.

• Excellent communication and interpersonal skills with a professional and persuasive appearance.

• Perfect German skills as well as professional English.

• Analytical mindset and strong problem-solving skills.

• Independent way of working, but also the ability to act successfully in a collaborative environment.

Aurora Live, a dynamically growing B2B company, is looking for a dedicated Customer Success Manager to further drive our growth. We bring decision-makers and solution providers together worldwide through exclusive, high-quality events and support our customers in achieving the maximum return on investment with our lead generation services.

In this central position, you are the main point of contact for our valued customers, nurturing close relationships and ensuring they derive the greatest possible benefit from our services. You will coach and motivate solution providers to generate valuable leads and business relationships through 1-on-1 meetings and exclusive events. This role is sales-oriented, as you act as a direct extension of our sales team and build long-term customer relationships to promote further business.

• Building and nurturing strong, long-term customer relationships.

• Providing excellent customer service, proactively answering inquiries, and solving challenges to ensure a positive customer experience.

• Supporting solution providers with knowledge and tools to optimize their participation in our exclusive events and achieve maximum lead generation.

• Close collaboration with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities to increase customer lifetime value.

• Clear communication of the added value of our services and our unique event concept to our customers.

• Effective time management to align strategic goals with customer requirements.

• Precise and detail-oriented way of working to ensure high efficiency and accuracy in customer care.