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Connectivity Customer Success Manager

Hybrid in Barcelona·Added yesterday (last checked 28 Oct)

Seidor

100 open roles

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Our summary

Hours: Jornada intensiva on Fridays and in summer
Work mode: Hybrid, Barcelona
Experience: 6+ years
Education: Higher vocational training (FP Grado Superior)
Driving licence: Required, own vehicle
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Higher vocational training cycle or Engineering in the computer science area or a related field.
At least 6 years of experience in technological project or service management.
Knowledge of network, communications, and security architectures and technologies.
Experience in managed services and SLA monitoring, with knowledge of availability, performance, monitoring, operation, and support.
Knowledge of ITIL and IT service management, especially in incident, problem, change, and continuous improvement processes.
Experience in the economic management of projects or services (revenue, costs, budgets, margins...), as well as in client lifecycle management; knowledge of the LAER model (Land, Adopt, Expand, Renew) will be especially valued.
Languages: Intermediate English.
Availability of a driving licence and own vehicle.

Pay & benefits

What you'll get

A diverse team. We respect the differences that make us more human. 💜
Companionship. We work in teams and learn from one another.
Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
Continuous learning. Training in languages, technical skills, certifications, etc.
Individualized career path, so that you are the one who decides how far you want to go. 🚀
Autonomy and the possibility to propose and promote new opportunities.
Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
You will be able to be part of solidarity and environmentally related initiatives.
If you have international interests, we are in 45 countries. 🌍

The role

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

As a Connectivity Customer Success Manager, you will be part of the Network Security & Connectivity unit at SEIDOR, where we drive the secure digital transformation of organizations, combining more than 25 years of experience in networks, security, and connectivity with a comprehensive vision oriented toward people, data, and innovation.

We design, implement and manage intelligent infrastructures that connect, protect and optimize technology environments, from the workplace and the datacenter to the hybrid or multicloud.

Our team offers end-to-end services covering consulting, design, deployment, operation, and automation of IT networks and security.

What you'll do

Manage the lifecycle of Network Security & Connectivity projects and services, from transition and implementation to their evolution, renewal, or closure, following the LAER methodology.
Lead the relationship and service governance with the client, organizing follow-up committees, managing expectations, and ensuring compliance with acquired commitments.
Supervise service quality and SLA compliance, analyzing indicators, identifying deviations, and coordinating action plans and continuous improvement.
Perform economic monitoring of services, controlling revenue, costs, margins, consumption, and forecasts to guarantee profitability.
Coordinate with Delivery and Operations teams, facilitating planning, activity monitoring, and the resolution and escalation of incidents.
Proactively identify and manage operational, economic, and client-related risks, anticipating possible impacts on the service, as well as analyzing evolution needs and improvement opportunities.
Detect expansion and renewal opportunities to favor client loyalty and the sustainable growth of the account.