Commercial Operations and Management Agent

At Baleària we value and take care of our team. Here is what awaits you when you join us:

• 📚 Continuous training, through our Baleària Corporate University (EdEB), with a focus on leadership, safety, operations, and professional development.
• 💼 Flexible compensation, with social benefits (health, food, childcare, transportation, etc.) and tax savings
• 🤝 Collaborative work environment, where your ideas and contributions matter
• 🌅 Seafront facilities, to enjoy the surroundings in your day-to-day work
• 🎟️ Other social benefits (discount platforms, employee tickets, etc.)
• 🚢 Leading company in the sector, with a consolidated culture and values
• 🏅 Top Employer company, a reflection of our commitment to an excellent work environment

🔎We are opening a permanent vacancy as a Commercial Management and Operations Agent for our central services in Dénia, and we want you to be part of our team!

You will be part of the team that ensures the efficient management and coordination of special bookings, agreements, and rescheduling; ensuring the proper functioning of operations as well as the handling and resolution of incidents to maintain a high level of service and customer satisfaction across all areas of operation and customer service.

The selected candidate will be responsible for:

• Process special bookings, commercial agreements, Foundation and agent discounts, as well as rescheduling and notifications for cancellations or changes of different types.
• Issue circulars in response to changes in schedules or instructions received from the Commercial Management department and provide support for incidents at the different branch offices.
• Provide training to new hires and refresher sessions for Passenger and Call Center staff.
• Manage ERGO insurance requests and supervise and send refunds to cash offices, including employee ticket bookings and executive bookings.
• Coordinate IMSERSO, Erasmus, and student operations to ensure their proper functioning and compliance with procedures, as well as quote and manage Group bookings and coordinate their departures with the branch offices and the vessels involved.
• Manually adjust rates associated with groups in Resercom and report incidents to IT.
• Provide service to wholesale agencies and report incidents to Revenue, in addition to loading schedules into the system.

• Residence in Dénia or surrounding areas
• Intermediate to advanced level of English or French
• Excellent computer skills