Maritime Transport Administrator

• Vocational training in Administration, transport and logistics, international trade, or similar fields is valued.
• Good communication skills
• Availability to work rotating shifts

At Baleària we value and take care of our team. Here is what awaits you when you join us:

• 📚 Ongoing training, through our Baleària Business School (EdEB), focused on leadership, safety, operations, and professional development.
• 🎟️ Other social benefits (discount platforms, employee tickets, etc.)
• 🚢 Leading company in the sector, with a consolidated culture and values
• 🏅 Top Employer company, a reflection of our commitment to an excellent work environment

🔎We are opening a stable vacancy as a Maritime Transport Administrator for our workplace in Santa Cruz de Tenerife and we want you to be part of our team!

The selected candidate will be responsible for:

• Handle all reservations received via email, fax, or phone to manage vessel capacity and process bookings, followed by invoicing and payment collection.
• Maintain a per-vessel control system using internal procedures to prevent overbooking and ensure proper customer service.
• Handle inquiries regarding reservations for special cargo measurements or dangerous goods to ensure proper control and stowage on vessels, as well as reservations from customers boarding at other locations.
• Review daily invoiced reservations to verify that data has been correctly entered into the system, preventing billing errors.
• Assist and inform customers about the service through various channels, providing clear details on reservations and any issues during embarkation or disembarkation.
• Close out the system once vessels have departed to ensure accurate recording of essential business information.
• Perform the necessary administrative and operational tasks to ensure the smooth running of cargo and passenger operations.
• Report any incidents occurring during embarkation and/or disembarkation and communicate them by email to the Cargo Supervisor.
• Carry out additional administrative and operational duties inherent to the activity, such as processing authorizations with the Port Authority (APB).

🕒 Schedule: rotating morning/afternoon shifts from Monday to Sunday with the respective days off.