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Smartbutler Operator

On-site in Palma·Added 24 days ago (last checked 23 Oct)

Bonmont Resort

19 open roles

Our summary

Work mode
On-site, Palma
Spanish
Fluent
English
Required
Other languages
German
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

•Vocational Training / Diploma in Tourism or similar

•Languages: high level of Spanish, English and/or German

•Excellent oral and written communication skills

•Customer orientation

•A minimum of 1 year of experience as a Reception Assistant (or in a similar position) will be valued

The role

This is the person responsible for performing, in a qualified manner, with initiative and responsibility

telephone service, for both internal and external clients, in connection with

the reception department and all related tasks.

What you'll do

•Execute customer service duties via telephone

•Perform fax, email, and other customer service operations

•Receive, process, direct, and coordinate client requests, wishes, and complaints to

the corresponding services

•Manage lost and found procedures, as well as shipping procedures

DHL, Correos

•Prepare the Daily Newsletter for clients in cooperation with all other

departments

•Prepare the Daily Engagement for employees in cooperation with HR and others

departments

•Prepare daily information regarding amenities for the Family Traditions program

•Manage all information via the EMPOWER program

•Registration and maintenance of repair reports delivered to the

Technical Service and other departments

•Maintain order in the Back Office

•Perform wake-up calls according to standard

•Support reception by accompanying clients to their rooms

•Collaborate with Front Office, Guest Services colleagues, and butlers in daily

tasks

•Follow-up on complaints and special requests made by clients via telephone

WhatsApp

Design & Procurement Manager

Bonmont Resort5d ago
MallorcaNo Spanish needed

IT Systems Administrator

Bonmont Resort5d ago
MallorcaFluent Spanish

Reservations Agent

Bonmont Resort1w ago
MallorcaNo Spanish needed

Bellhop

Bonmont Resort1w ago
PalmaFluent Spanish

Area Revenue Director

Bonmont Resort2w ago
MallorcaFluent Spanish
MallorcaFluent Spanish

Pastry Chef

Bonmont Resort3w ago
Palma
Mallorca

Area Director of Marketing

Bonmont Resort1mo ago
MallorcaFluent Spanish

Director of Finance

Bonmont Resort2mo ago
TarragonaNo Spanish needed

Director of Human Resources

Bonmont Resort2mo ago
TarragonaFluent Spanish

Director of Sales & Marketing

Bonmont Resort2mo ago
TarragonaFluent Spanish
See all 19 jobs