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Telephone Support Operator

Hybrid in Barcelona·Added 4 days ago (last checked 17 Oct)

Agency
IT Partner

42 open roles

Overview

Salary
€19,000 a year

About €1,410 a month after tax.

Work mode
Hybrid, Barcelona
Hours
Monday to Friday
Languages
Catalan
Education
Vocational training (FP Grado Medio)

Visa options

  • The ad doesn’t mention sponsorship

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🔹 What are we looking for?

  • Experience in telephone assistance and shift work.
  • Previous experience in Helpdesk/SAU.
  • Knowledge of SAP.
  • Knowledge of Active Directory and Exchange.
  • Minimum training of CFGM in IT.
  • Knowledge of microcomputing and technical incident resolution.
  • Good level of Catalan, both spoken and written.

Pay & benefits

What you'll get

🔹 What do we offer?

✅ Stable vacancy.

📍 On-site work in Barcelona, with the possibility of working remotely some days, depending on the client's needs.

🕘 Schedule from Monday to Friday, from 8:00 to 17:00 h.

💰 Gross annual salary: 19,000 €.

The role

At IT PARTNER España we are looking for a SAU Telephone Support Operator with experience in user assistance and IT incident resolution, to join the team of one of our clients in Barcelona.

If you are passionate about technology, enjoy helping users, and have experience in technical support, this opportunity could be for you!

What you'll do

🔹 What will your functions be?

  • 📞 Telephone assistance and remote support to users.
  • 🔍 Diagnosis and identification of incidents, with escalation to higher levels or providers when necessary.
  • 🛠️ Resolution of incidents through the application of established procedures and verification of solutions.
  • 🔄 Case follow-up, consultation of similar incidents, and coordination with third parties.
  • 🎫 Management of incidents and requests through ticketing tools.
  • 📊 Preparation of reports and management of notifications.

Hiring process

🚀 Are you interested in this opportunity or do you know someone who fits the profile?

We would love to meet you! Send us your application and take the next step in your professional career in the IT field.

About IT Partner

Industry
Staffing and Recruiting
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