Customer Service Back Office Agent

• Proven experience in logistics coordination, administrative support, or back-office operations – ideally in automotive, fleet management, or similar industries where precision and process adherence are critical.
• Exceptional attention to detail and quality assurance mindset – you catch discrepancies others miss and take pride in maintaining accurate records and data integrity.
• Proficiency with data management systems and databases – comfortable navigating multiple platforms, entering data accurately, and generating reports.
• Strong organizational and time management skills – capable of tracking multiple cases simultaneously and prioritizing escalations effectively.
• Excellent written and verbal communication abilities – fluent in English at C1 level, with the ability to document clearly and communicate status updates professionally.
• Demonstrated ability to monitor processes and identify deviations – proactive in spotting delays, inconsistencies, or compliance issues before they escalate.
• Working hours: 8-16, 9-17 y 10-18. Monday to Friday. 

Do you have a soft spot for motorcycles and a knack for making sure things run smoothly? This role is all about keeping our two-wheeled fleet in tip-top operational shape.

This isn't a hands-on mechanical role, but it's a critical back-office position that ensures every vehicle sent for service moves efficiently through the repair network. You'll be the meticulous guardian of data and timelines, playing a key part in getting these machines back on the road in optimal condition. Your work directly supports the high standards of service our customers expect.

• Track all motorized vehicles sent to repair centers from dispatch through resolution. You'll have a clear oversight of every step.
• Verify data accuracy in our systems, ensuring all information is complete and compliant. Your attention to detail keeps our records impeccable.
• Approve repair tickets once all validations are complete, maintaining smooth workflow.
• Monitor repair progress with follow-up reviews, ensuring ongoing information accuracy and proper case progression.
• Proactively monitor repair timelines, identifying cases that exceed standard resolution times. You'll be the one to spot potential delays.
• Escalate and alert relevant stakeholders when a vehicle remains in the repair process for more than four weeks, ensuring timely intervention.
• Maintain clear documentation and provide status updates as required, ensuring transparent and consistent communication.

If you're an organized, detail-oriented individual who values precision and operational excellence, and has a quiet appreciation for the world of motorized vehicles, this role offers a stable and impactful way to contribute. You'll be a vital part of the system that keeps these machines moving, even when they're off the road for service.

• Meticulous data verification and validation
• Process monitoring and timeline management
• Problem identification and escalation protocols
• Documentation and record-keeping excellence
• Operational efficiency and workflow optimization