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Parts Specialist - Aftersales

On-site in Madrid·Added 9 months ago (last checked 21 Oct)

BYD Europe

22 open roles

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Our summary

Work mode: On-site, Madrid
Spanish: Fluent
English: Required
Experience: 5+ years
Education: University degree

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Skills

Nice to have

Requirements

What we're looking for

Strong automotive parts business background (parts, accessories and other products)
Minimum Bachelors degree in a technical/engineering/management field of study
5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in Spanish language and English is a must.
High-level attention to details, time management and accuracy.

Pay & benefits

What you'll get

Be part of a fast-growing, innovative global automotive company.
Work closely with top leadership, influencing strategic projects and initiatives.
Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

The role

What you'll do

Responsible for leading the processing and maintenance of DMS spare parts system master data and DMS system optimization, ensuring that DMS system data is normal and system functions are optimized.
Leading the collection and processing of customer emails, TIS, ticketing system feedback on spare parts support requirements, and real-time processing of closed loops;
Monitoring the delivery time of spare parts in overseas local markets, as well as KPI indicators for spare parts operation;
Troubleshooting and handling of abnormal spare parts ordering by dealers, supporting them in placing, managing and invoicing orders, identifying the correct products.
Handling the deployment and execution of other spare parts related projects and policies to the dealer side, análisis and reporting.
Close collaboration with customer care and other departments to ensure maximum customer satisfaction and with other parts, logistics and planning departments in Europe and China.

About BYD Europe

BYD Europe is the first overseas subsidiary of BYD group and serves as the group's European arm for new energy products. Its focus is providing European customers with new energy vehicles — electric and plug-in hybrid cars — along with rechargeable batteries, solar panels, energy storage systems and other new energy products, plus related after-sales services. The company's website highlights its electric and plug-in hybrid model range, which it says is backed by over 30 years of experience, with a dealer network across Europe.

In Spain, BYD Europe is actively hiring, with open roles including a Madrid-based Customer Program Engineer - Iberia, Energy Storage Technical Support Engineers for Spain, Residential and Utility-Scale Energy Storage Sales Managers for Spain, a Training Specialist covering Spain & Portugal for passenger cars, and commercial-vehicle and after-sales positions. The wider European organisation hires across many countries and functions — job listings reference locations such as Hoofddorp, Berlin, Frankfurt, Stuttgart, Milan and Istanbul, and departments spanning After-Sales, Sales, Marketing, R&D, Finance, HR, IT and Legal — making it a relevant employer for international professionals in the EV and energy storage sector.

Industry: Electric Vehicles

Good to know if you are moving

BYD Europe is the first overseas subsidiary of BYD group, providing European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and related after-sales services.
BYD Europe is actively hiring in Spain, with open roles including a Madrid-based Customer Program Engineer - Iberia, Energy Storage Technical Support Engineer-Spain, and Residential and Utility-Scale Energy Storage Sales Managers for Spain.
Spanish market coverage extends beyond passenger cars to commercial vehicles and training, with roles such as Parts Advisor – Commercial Vehicle and a Training Specialist covering Spain & Portugal.
The European organisation hires across a wide range of functions, with departments including After-Sales, Sales, Marketing, R&D, Finance, HR, IT, Legal and Project Management.
European roles are based in multiple countries, with job listings referencing locations including Madrid, Hoofddorp, Berlin, Frankfurt, Stuttgart, Milan and Istanbul.

In their own words

About the company & team

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; IT, automotive, new energy, and rail transit; As of today, BYD employs nearly one million people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

All open roles at BYD Europe