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ServiceNow Project Manager

Hybrid in Madrid·Full-time·Added 4 days ago (last checked 19 Oct)

Capgemini

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Overview

Work mode: Hybrid, Madrid
Contract: Full-time
Experience: 5+ years
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 5 years of experience as an IT Project Manager.
Proven experience in ServiceNow implementation or evolution projects.
Official ServiceNow Certified System Administrator (CSA) certification or higher.
Project management certification (PMP, PRINCE2, Scrum Master, PMI-ACP, or equivalent).
Competencies and skills
Excellent verbal and written communication skills.
Strong ability to communicate and interact with clients.
Ability to deliver executive presentations and manage steering committees.
Skill in understanding business needs and translating them into technological solutions.
Excellent negotiation skills and expectation management.
Service orientation and focus on client satisfaction.
Leadership, empathy, and influence in multidisciplinary environments.
Ability to manage complex situations and resolve conflicts effectively.

Nice to have

Advanced ServiceNow certifications (CIS, CAD, or similar).
Experience with ITSM, ITOM, CSM, HRSD, or SPM modules.
Experience in Agile/Scrum environments.

We value all applications and offer on-site, online, and certified training. Even if you do not meet 100% of the requirements, we want to meet you!

Pay & benefits

What you'll get

You will work in an environment where trust and autonomy are valued.

Virtual campuses: training in GenAI, Cloud, Data, Sustainability...

A very comprehensive catalogue of Development and Work-Life Balance measures, such as:

Flexible compensation plan (childcare tickets, health insurance, restaurant card, or meal allowance, transportation, training...)
Hybrid and flexible remote work model.
24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
FlexAbroad: possibility to work remotely from another country for 45 days.
Continuous training. Access to complete training paths on our Virtual Campuses (GenAI, Cloud, Data... ) with certification opportunities. You will have free access to platforms such as: Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages...
Wellbeing HUB - Includes policies and actions for physical and mental health.
Participation in volunteering and social action activities with our Sustainability, Inclusion, and Equality groups.
Active participation: you can attend talks, masterclasses, demos, and challenges such as Tech4PositiveFutures or Innovation 4 All.

Volunteering: you can participate in initiatives promoted by the group's foundation in sustainability, digital diversity, and inclusion.

The role

We are looking for a ServiceNow Project Manager to lead digital transformation projects based on the ServiceNow platform. You will be responsible for managing client relationships, coordinating multidisciplinary teams, and ensuring project delivery within scope, timeline, and quality standards.

We are looking for a person with a strong client focus, excellent communication skills, and the ability to build trusting relationships with both technical and business stakeholders.

What you'll do

Lead the implementation, evolution, and continuous improvement of ServiceNow solutions.
Manage scope, planning, risks, and quality.
Coordinate functional teams, technical teams, and vendors.
Act as the main point of contact for clients and project sponsors.
Manage expectations, resolve issues, and ensure client satisfaction.
Prepare and lead follow-up meetings, project committees, and executive presentations.
Ensure effective communication among all parties involved.

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000
Website: capgemini.com

In their own words

About the company & team

Choosing Capgemini means choosing a company where you will have the freedom to design your career as you wish, with the support and inspiration of a collaborative community of colleagues around the world. Here you can reinvent what is possible. Join us and help the world's leading organizations discover the value of technology and build a more sustainable and inclusive world.

Additional information

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

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