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ServiceNow ITSM Lead

Hybrid in Las Rozas·Added yesterday (last checked 16 Oct)

knowmad mood

341 open roles

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Overview

Work mode: Hybrid, Las Rozas
Contract: Permanent contract
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Demonstrable experience in ServiceNow implementations.
Functional and technical knowledge of ServiceNow ITSM.
Experience in CMDB, technology inventories, or corporate application repositories.
Knowledge of Configuration Management, data governance, and application lifecycle management.
Experience leading and coordinating technical and functional teams.
Knowledge of ITIL and IT service management processes.
Ability to define information models, governance processes, and integrations between systems.

Pay & benefits

What you'll get

And with us, you will enjoy:

✅Permanent contract

✅ Hybrid Model: 3 days remote work, 2 office (Alcobendas, Madrid)

✅In-house training and access to certifications ♻Check out our calendar here:

https://www.knowmadmood.com/es/talento/formacion

✅Flexible compensation plan (health insurance, transport, childcare vouchers, restaurant cards)

✅Brand ambassador program through our referral plan

Refer your friends and earn extra rewards!

✅Events, meetups, techdays, talks... and much more!

✅ 26 days of annual leave (22 vacation days, 2 personal days, and 24 and 31 December as company holidays by default)

The role

What you'll do

Lead the end-to-end implementation of ServiceNow (analysis, design, configuration, integration, testing, and deployment).
Define and evolve ITSM processes aligned with ITIL.
Lead the governance of the CMDB and the corporate application repository.
Design and maintain the data model, relationships, and information update mechanisms.
Manage the application lifecycle and its relationship with IT services and configuration items.
Guarantee the quality, consistency, and traceability of the platform data.
Coordinate integrations with corporate tools and other information sources.
Collaborate with Architecture, Development, Operations teams, and application owners.
Define monitoring KPIs and drive continuous improvement of the implemented processes.

About knowmad mood

knowmad mood is an IT consulting and technology services company based in Madrid, Spain, specializing in digital transformation, cloud infrastructure, data engineering, cybersecurity, and enterprise software development. With a strong focus on emerging technologies like AI, automation, and DevOps, the company serves clients across sectors including insurance, retail, and manufacturing, offering both project-based consulting and managed services. They operate with a distributed team model, supporting remote and hybrid work across Spain.

For international professionals, knowmad mood offers a dynamic and flexible work environment with many roles available as 100% remote or hybrid positions across Spain, including in Madrid, Barcelona, and Palma de Mallorca. The company emphasizes continuous learning and innovation, making it an attractive option for tech talent looking to work on modern stacks like Java, Kubernetes, Azure, GCP, and AI platforms. While the company is Spanish-founded, its client base and project scope often require English proficiency, providing opportunities for non-Spanish speakers to integrate.

Industry: IT Consulting
Founded: 2010
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Palma de Mallorca
Website: knowmadmood.com

Good to know if you are moving

Many roles are offered as 100% remote within Spain, providing flexibility for international hires to live anywhere in the country.
The company has offices in Madrid, Barcelona, and Palma de Mallorca, offering options for hybrid work in major Spanish cities.
English proficiency is required for many positions, making it accessible for non-Spanish speakers.
knowmad mood focuses on modern technologies like Java, Kubernetes, Azure, GCP, and AI, offering opportunities to work on cutting-edge projects.
The company supports professional development with a strong emphasis on certifications and continuous learning.

In their own words

About the company & team

We are knowmad mood!

We are a leading company in digital transformation, constantly evolving and at the forefront of technology. We were born to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent.

Made up of more than 3,000 creative, digital, and innovative people connected by a shared purpose and capable of building connections with people around the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project.

The values that guide our path and lead us toward excellence are collaboration, innovation, commitment, fun, and trust.

Additional information

To stay up to date with our news follow us here -> knowmad mood

At knowmad mood, we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our recruitment processes.

All open roles at knowmad mood