NOC Team Lead

• Lead and coordinate SNOC activity during the shift.
• Prioritize incidents and activities according to impact, criticality, and risk.
• Supervise the evolution of relevant alarms, incidents, and escalations.
• Coordinate L1 and L2 teams, and escalate to L3, Engineering, or vendors when necessary.
• Assume coordination of critical or high-impact incidents.
• Lead incident management calls, establishing actions, responsible parties, and escalations.
• Keep service managers and other stakeholders informed during relevant incidents.
• Ensure a clear and complete handover of information between shifts.
• Identify improvements in procedures, escalations, and operational management.

We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.

We are looking for a NOC Team Leader profile to lead the SNOC operation during their shift and ensure the correct management of incidents that may affect the service.

They will be the operational point of reference for the shift, coordinating priorities, technical teams, escalations, and communications. In the event of critical incidents, they will assume coordination until service is restored.

• Permanent contract.
• Childcare voucher (up to 600 € p/a).
• Meal allowance (1,200 € p/a).
• Technical training, in skills and languages.
• Real and role-adapted career plan.

Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

Rewrite your future. Join the team!
http://www.capgemini.com/es-es