Front Office Manager - Contact Centre Operations
This role manages the Customer Contact Center reception, leading a large team of 150-170 people. It offers a hybrid work model and professional development opportunities.
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Carglass is hiring for this role in several places. This vacancy is in Zaragoza.
This job advert was originally written in Spanish.
At Carglass®, we specialize in the repair, replacement and recalibration of vehicle glass, but we offer so much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.
You will be responsible for receiving, assisting, and offering our services and products to all customers who enter our workshop or call by phone, all under the procedures established by Carglass and the insurance companies.
We have an opening, and we need to find a full-time Workshop Receptionist for our service center in Zaragoza.
What do we need from you?🔎
We are looking for someone who is honest, empathetic, non-judgmental, supportive, and above all, a good team player!
Carglass is a leading provider of auto glass repair and replacement services, operating as part of the Belron group, the world's largest vehicle glass repair and replacement company. With a vast network of service centers and mobile technicians, Carglass serves millions of customers annually across multiple countries, offering both B2C and B2B services. In Spain, Carglass has a strong presence with numerous branches and a dedicated workforce, making it a key player in the automotive aftermarket industry.
In Spain, Carglass operates under the Belron umbrella, with offices and workshops spread across the country, including major cities like Madrid and Barcelona. The company is known for its customer-centric approach and invests in training and development for its technicians and support staff. For international professionals, Carglass offers opportunities in technical roles, sales, and corporate functions, with a work culture that emphasizes safety, quality, and career growth. The company's Spanish operations are well-established, providing a stable environment for those looking to relocate and work in a dynamic service industry.
Privacy: To review and consider job applications, Belron®, and all its global affiliated companies, which operate as Carglass® and Hurtigruta Carglass®, collect and retain personal information, in accordance with local laws and regulations. To understand what is collected and why, please carefully review any Applicant Privacy Notice presented during your online application, as well as the privacy policies of Belron® international and each country represented, including: Germany, Austria, BelgiumCanada, Spain, Denmark, FinlandIreland, FranceItaly, ItalyLuxembourg, Norwayor, NorwaySweden, Netherlands, Portugal, SwedenSwitzerland and SwitzerlandSwitzerland.