Online Manager

At Carrefour, we are a team of people passionate about the customer, always eager to learn and innovate.
If you want to be part of a dynamic company within a sector with great development potential that will offer you opportunities for professional and personal growth, we would love the opportunity to get to know you.
What are we looking for?
People with interpersonal skills, leadership, adaptation to dynamic environments, and the ability to work in a team. Your mission will be to coordinate the established eCommerce processes in the online order management of the Hypermarket, ensuring that the online order placed by the customer follows the established procedures, from preparation to the delivery of the goods.
As the Online Order Preparation Manager, you will be responsible for:
-Leading and managing the order preparation team, ensuring their organization, schedules, and training.
-Ensuring that operational processes are carried out correctly, meeting established quality criteria and times, and avoiding shortages (quantity and assortment).
-Managing action measures to minimize incidents regarding product shortages (quantity and/or assortment) and the preparation of fresh product counters.
-Ensuring that the transport service complies with the established processes: arrival times, distribution, presence, and established interaction with the customer.
-Monitoring the established corrective measures to guarantee customer satisfaction.
-Communicating incidents with the objective of implementing the appropriate corrective measures.
-Managing activity reporting for the eCommerce Management.
-Proposing continuous improvements to daily activity oriented towards improving management operations.

We would love to get to know you if you have:

-University education (Business Administration, studies related to Commerce).
-Experience in team management
-Previous experience as a team leader in a similar position within the retail sector will be valued.