Customer Service Asia Market Export
This role manages the Order to Delivery process for the Asia market. You will support sales and act as the primary customer contact. The position is based in Barcelona in a hybrid setup.
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This job advert was originally written in Spanish.
Consolidated experience of at least 4 years in a similar role, preferably in the retail sale of utility-type products.
Demonstrable experience in B2B2C models and channel management.
Solid track record in the management, leadership, and sizing of field sales teams.
Excellent command of Catalan and Spanish, both oral and written.
Driver's license and availability for periodic travel.
Higher and/or university education in Administration and Finance, Business Administration (ADE), Economics, or similar will be valued.
Knowledge of the electricity and/or telecommunications sector will be valued.
Proficiency in analytical and business tools such as Google Analytics, Power BI, Salesforce, email marketing tools (Mailchimp), landing page creation (Instapage), and advanced Excel will be valued.
We are looking to hire a B2C Sales Manager to lead and expand the company's presence in the retail market for utility-type products. The selected person will play a key role in the definition, implementation, and execution of the commercial strategy, directing field teams and ensuring the achievement of business objectives. This is a unique opportunity for a professional with strategic vision, leadership capacity, and consolidated experience in managing sales teams, within a dynamic, transforming environment and with a hybrid work model.
Lead, motivate, and develop field sales teams, ensuring the achievement of monthly and annual sales objectives.
Actively participate in the definition and design of the B2C sales strategy and in B2B2C sales models.
Define and execute effective commercial action plans for each territory.
Optimize acquisition and sales processes, guaranteeing an excellent customer experience.
Coordinate with the marketing and customer experience areas to ensure the correct execution of commercial campaigns and promotions.
Perform periodic travel to supervise commercial activity on the ground and accompany the teams.
Catenon is a global executive search and international recruitment firm that combines technology, data, and human insight to identify the best professionals worldwide. With 23 offices across the planet and operations in more than 100 countries, the company specializes in board search, executive search, middle management recruitment, international recruitment, salary benchmarking, and talent projects for industries including construction, engineering, energy, IT, life sciences, and professional services.
Headquartered in Madrid, Spain, Catenon operates as a Spanish multinational with a strong presence in the local market, offering roles such as Jefe de Obra, Director General, and Sales Manager across Spain. The company's work culture emphasizes global mobility, with opportunities for expatriation (e.g., COO in Mexico) and multilingual roles (e.g., French Desk in Madrid), making it attractive for international professionals seeking cross-border careers in recruitment and talent management.
A solid and constantly growing business group, a benchmark in the commercialization of energy, telecommunications, and value-added services. They bet on innovation, proximity to the customer, and sustainability, offering comprehensive solutions adapted to the needs of today's market.
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