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Customer Support Technician (Revo)

On-site in Manresa·Full-time·Added 23 days ago

Still open when we checked on 9 Oct

Cegid

14 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    Cegid doesn't mention sponsorship in the ad.

  • Work on-site in Manresa

    No relocation package mentioned.

  • University degree

    “Formación en Administración de Empresas, Ingeniería, Tecnología, Gestión de Servicios o similar” — per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Education in Business Administration, Engineering, Technology, Service Management, or similar
  • Experience demonstrated in user support.
  • Experience in support management and ticketing tools.
  • Knowledge of IT service management / networks and industry and assistance best practices.
  • Proficiency in Microsoft Office and productivity tools.

The role

What you'll do

In a team of 5 technicians, you will be responsible for providing technical support to our customers, providing a smooth and efficient experience in the use of the Cegid Revo solution. 

As a Customer Support Technician, you must: 

  • Manage the ticketing tool and the ticketing dispatch tool to streamline triage and incident resolution
  • Assist distributors via telephone, email, and chat
  • Create and update support website articles and technical documentation
  • Perform onboarding for distributors and optimize the integration of new distributors (Channel Onboarding)
  • Deliver training to both distributors and the internal team
  • Perform detailed testing to ensure software quality, document results, and report incidents
  • Collaborate with the development team to fix bugs and participate in the resolution of L2 incidents through weekly on-call shifts

How you'll work

This is a temporary employment contract.

About Cegid

Industry
Software
Website
cegid.com

In their own words

About the company & team

Cegid is a European leader in cloud business management solutions for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today's changing world, Cegid and its 5,000 employees make it possible by helping their 750,000 customers unlock their potential through innovative and purposeful business solutions.

Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our customers. Because of this, we can affirm that we work every day to shape their future, ours, and that of our customers' industries. A future that we have spent years defining with our employees, inventing solutions that change the way people work, for sustainable performance.

All open roles at Cegid
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