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Customer Service Advisor - Italian Market

On-site in Benalmádena Costa·Full-time·Added yesterday (last checked 10 Nov)

Concentrix

150 open roles

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Our summary

Salary
€19,624 a year

About €1,430 a month after tax.

Hours
Rotating shifts · Includes weekends
Work mode
On-site, Benalmádena Costa
Contract
Permanent, full-time hours
Spanish
Fluent
Other languages
Italian

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We welcome people who change the game, people with diverse backgrounds, who are curious and eager to learn. Your natural talent for helping others and going the extra mile beyond WOW for our clients will fit perfectly with what we do and who we are.

We will make a good team if you:

  • You have a bilingual level of Italian and advanced Spanish. Advanced English is a plus
  • You have experience in customer service and handling inquiries, preferably
  • You are a person accustomed to using a computer and office tools, CRM, etc.
  • You have empathy and a desire to work and learn in a dynamic environment
  • You are responsible and possess good communication and organizational skills.

Pay & benefits

What you'll get

This is a great opportunity to experience the power of the future and develop lifelong relationships. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

We challenge conventions to deliver unimaginable results by creating customer experiences that go beyond WOW. That's why we invest significantly in our people, infrastructure, and capabilities to ensure the long-term success of our teams, our clients, and our customers.

In this position, we offer benefits that will help support your unique lifestyle:

  • Permanent contract of 39h with a rotating schedule from Monday to Sunday, 11:00 to 20:00
  • Office in an excellent location in Benalmadena
  • Salary: 19,623.94 euros gross + up to 1,200 euros gross in annual bonus
  • Complete paid training on the company and the project you will be working on
  • Professional development program and specialized courses

The role

Job Title: Customer Service Advisor - Italian Market WP01

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow as a Customer Service Advisor in Benalmadena (on-site), you will become part of our innovative team, who drive the brands of the future in e-commerce.

What you'll do

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

As a Customer Service Advisor on our team, you will:

  • Handle and manage first-level user inquiries received via the client's app by email
  • Log contact details in contact management systems to provide a response and resolution within the SLA
  • Maintain knowledge of the service and product, as well as the skills related to specific applications for individual customers.

How you'll work

Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements: Italian, Spanish (Required)

Time Type: Full time2027-04-16

Your skills

Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you think you don't meet all the requirements in this job description, we still encourage you to apply. We will do our best to find the right position for you, whether it's this one or a future one.

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

At Concentrix, we invest in those who change the game because we know that when our people thrive, our clients and their customers thrive.

If this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their «preferred employer».

Additional information

We are an equal opportunity employer

We are committed to offering equal job opportunities to all candidates, and a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable national legislation.
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